On the other hand, employees expect the department to treat and motivate them with dignity and respect. Satisfying the needs and expectation of all stakeholders in policing organizations is quite challenging in the contemporary society. This paper examines some of the challenges involved in the management of police department.
Roy, Jack and Novak (2002, p8) define management as “a process of working with employees in a humane manner for efficient and effective attainment of the organization’s goals and objectives”. In policing and other modern organizations, managing outcome and output are critical components of the management process (Stillman, 2012). In police organizations output are the activities, which a police department undertakes. Some of the activities include arresting offenders, assisting people with various problems, maintaining confidentiality and the manner in which the police officers conduct themselves. The outcomes are the results that occur from the police action and behavior. They include changes in the rate of crime, the attitude of the community towards the police and the level of contentment with the police service among other outcomes. Change in attitude and behavior of the public towards the law enforcement agencies is one of the major outcomes of the police (Roy, Jack and Novak, 2002).
In contemporary policing organization, managers of police departments are confronted with various challenges that involve integrating and balancing expectations between three important stakeholders, namely employees, the police organization and the community. The community keeps a watchful eye on the reaction and behavior of the police toward persons, the use (or misuse) of allocated resources within the police organization and how police department undertake various sensitive operations such as promotion, recruitment, prevention of crime among others. In addition, the community is