The New Saudi Mobile Website - Case Study Example

Table of Contents Producers Full Birth Job Email Mr Kamal XYZ 01-01-19xx Director xyz@xyz.com Mr Kamal XYZ 01-01-19xx Director xyz@xyz.com Mr Kamal XYZ 01-01-19xx Director xyz@xyz.com Mr Kamal XYZ 01-01-19xx Director xyz@xyz.com Mr Kamal XYZ 01-01-19xx Director xyz@xyz.com Mr Kamal XYZ 01-01-19xx Director xyz@xyz.com 2. Short Description The new Saudia mobile website gives customers accessibility, usability, and seamless convenience of accessing Saudia major services from any location and at anytime via their mobile or tablet devices. Through the mobile website, customers can book flights, purchase tickets, manage bookings, check-in, look up flight information, search for flight availability, find out flight schedules, and contact Saudia support to obtain any needed information or support. The simplicity lies in accessibility of the existing website and functionality using mobile devices in a device compatible view and usability. 3. Long Description With the new Saudia mobile website release, new mobile services have been added to meet Saudia customers’ needs. Our newly enhanced booking engine makes the booking procedure extra convenient for our customers. This new release makes travel preparations significantly easier and boarding customers’ flights much faster than any other online or offline channel. The new, modern look with its optimized navigation and new services now offers faster handling of all mobile services. The following are the services provided in the new release: New Booking Check-in (E-Boarding) Booking Services Flight Info Flight Schedules Flight Availability Contact Us The New Booking service enables customers to search through all Saudia fights according to their preferences, view several fares and flight dates, and purchase tickets accordingly. The tickets will then be sent through e-mail and also to the customer’s phone. In addition, the customer will be able to access the seat selection and meal preference features at the end of the process. The Check-in feature has become faster and more convenient for our customers, as it enables them to perform check-in and obtain an E-Boarding pass, which can be stored in their mobile device as an SMS, e-mail, and or ticket that can be collected from the airport. Booking Services enable customers to check their booking information and flight status, e-mail their itineraries, select seats and meal preferences, and view/edit contact info via the selection of travelers’ details. The following provides descriptions of each booking service: View Flight Status to follow up flight updates Email Itinerary to keep a copy of their booking within their e-mail or send a copy to others and keep those individuals updated with the status of the flight My Seats enables customers to select their seats using a simple map graphic, where they can choose to sit next to a window or aisle seat or to sit at the front or back of the aircraft; additionally, customers can change their seats further through the same function Select Meal preference for departure and return flights to meet the tastes of all customers; customers can select from a wide variety of meals (vegetarian, seafood, low fat, low salt, and even special or specific meals for their convenience can be requested) Traveler details enables customers add and edit contact information to be connected and updated with Saudia. Flight Information enables customers to follow up the status of their flight to see if there are any changes made to the flight in terms of arrival, departure, or possible delay. Flight Availability enables customers to check for availability according to their route and date preferences; it also demonstrates to customers the cabin classes for their convenience. Flight Schedule enables customers to see all the scheduled flights for a selected route according to their specified dates. Contact us enables customers to reach Saudia team to obtain any needed information or support for any technical aspects or issues. 4. Guidelines for Jurors New Booking: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 2: Select ‘New Booking.’ Step 3: Select Trip Type, Destination (From/To), Departure Date, Return Date, Cabin Class, and the number of Adults, Children, and infants. Then click Go. Step 4: Several dates with a range of fares will be displayed. By default, the selected dates in step 4 will be highlighted, although you may select any other dates and fares for your convenience. Once this is completed, click on ‘continue’ to move to the next step. Step 5: One or several Flights will be displayed for your preferred departure date each sorted by price; you may sort flights by time or duration. Select the most convenient flight for your departure. Step 6: Select the most convenient flight for your return as per the instructions in step 5. Step 7: Select the most convenient service level for you. Step 8: Review your flight information and click on back to modify any element of the process, or click ‘continue’ to move to the next step. Step 9: Enter your contact information and travel information according to your passport and then click on ‘continue.’ Step 10: Select your credit card type and fill in the mandatory (Red Star) fields. Then read the purchase conditions and make sure that you check the box. Next,, click on ‘Confirm Trip.’ Step 11: Complete the credit card 3DS verification process and click ‘continue.’ In case you have trouble with the verification process, please contact your bank for 3DS support. Step 12: Congratulations! Your booking is complete and e-mail confirmation has been sent with the E-Ticket info. You can now select your seat and preferred meal, or choose to do this later via ‘Booking Services.’ Mobile Check-In: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 2: Select ‘Mobile Check-In.’ Step 3: Select Departure Station, Form of Identification, and fill up the identification value accordingly. Step 4: You may add a frequent flyer or another passenger, or just click on ‘continue.’ Step 5: Click on ‘continue’ if you have selected your seat beforehand, or change your seat by clicking on ‘Change Seats’ and select your preferred seat from the graphic map. Step 6: Select the collection method and fill up the fields according to your selection. Next, click on ‘continue.’ Step 7: Congratulations! You are now checked in. Click on ‘Finish’ to display your E-Boarding Pass. Booking Services: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 2: Select ‘Booking Services.’ Step 3: Enter your Last Name and Booking Reference Number. Step 4: In either the Departure tab or Return Tab, view your flight status, e-mail itinerary, change seats, select meal preferences, or view or edit contact info. Step 4.1: Select view flight status to display the latest updates for the flight and then select ‘Back’ to return to Booking Services. Step 4.2: Select e-mail itinerary to send the flight info to yourself or someone else and then click on ‘Send’ or ‘Back’ to return to Booking Services. Step 4.3: Click on ‘My Seat’ to change your seat for either your departure or return from the graphic map and then click on ‘Save or ‘Back’ to return to Booking Services. Step 4.4: Click on ‘Select Meal Preference’ and then select your meal preference for your departure flight and return flight. Next, click on ‘Save’ or ‘Back’ to return to Booking Services. Step 4.5: Click on ‘Traveller details’ to view contact information and makes changes if needed. Next, click on ‘Save’ or ‘Back’ to return to Booking Services. Flight Info: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 2: Select ‘Flight Info.’ Step 3: Enter the Airline Code, Flight Number, and select your departure date. Next, click on ‘Go.’ Step 4: Review the flight info and click on either ‘Home’ or ‘Back.’ Flight Availability: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 2: Select ‘Flight Availability.’ Step 3: Select the destination (From/To) and departure date. Next, click on ‘Display.’ Step 4: Review all flights and check the Available Classes for every flight. Then click on ‘Home’ or ‘Back.’ Flight Schedule: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 2: Select ‘Flight Schedule.’ Step 3: Select the destination (From/To) and departure date. Next, click on ‘Display.’ Step 4: Review all flights and then click on ‘Home’ or ‘Back.’ Contact Us: Step 1: Visit www.saudiairlines.com and then select your country of departure and preferred language. Step 1: Select ‘Contact Us.’ Step 3: Click on the link to send an e-mail to the support team or click on the phone number to speak to a staff member. 5. Installation procedure of the product Not required. 6. Special technical/software requirements The mobile Web was developed to meet the compatibility and standards of all mobile platforms; therefore, software or special technical requirements are not required. However, an Internet connection must be enabled with the mobile device. 7. Reason for production and unique value. The mobile website was designed and developed to meet the convenience of our customers by allowing them access all the major services to facilitate their travel experience in simplest and fastest way possible. Our value proposition lies within the simplicity, dependability, and the adaptability of our mobile Web. We avoided complexity by focusing on what customers really want and not on too many advanced features or options, as we are aware that increasing complexity is unsustainable. Therefore, when the mobile Web was designed, it was designed for the multitude (mainstream users). In addition to all the advantages of our mobile Web services, we assigned special fares for our mobile users as an added value to their experience. 8. Target groups for the product. Business Leisure VFR (visit friends and relatives) Read More