Experiences of Mr Dustin Ferguson - Essay Example

I am interested in the field of work he is in at present and thus speaking to him has provided me with an excellent analysis of the same. The reason for choosing him as the interviewee was that he has had four years of experience working in the position and thus knows a great deal about how the work is done; furthermore, he has developed proper skills with respect to teaching people that are newly hired within the work environment and train them regarding the job at hand. Moreover, he seemed very genial and professional at the same time, making it very comfortable for those working in the library, and also has excellent customer management skills which are very essential for the purpose of a good library student leader. 

Working at the library involves a great deal of customer service and it is like a public service job where one has to cater to the needs of other people; books need to be kept in order, music CDs and films need to be kept in a proper manner so that they are easily found by others when they require them. Furthermore, the organization of all these resources also requires the people handling them to be very careful so as to ensure no damage of the same. We discussed the purpose of various groups within the library work field and how they are organized and utilized in an efficient manner – for example, the purpose of the people handling the inventory; when there are about ten people handling the same, they divide the job among themselves so as to get done faster and in a more efficient manner. Other chores in the library involve discharging books, CDs, and DVDs and maintaining them in proper order. He has spent a considerable amount of time working with various groups in the library carrying out these different functions and has experience in utilizing groups; over the last two years, he has used various methods to get the inventory work done faster by segregating the literature in different parts according to their genres, covering the books and then placing them in their respective racks to be found easily and issued by the customers.

The groups are thus utilized in an efficient manner; however, Mr. Ferguson also said that there could be more groups with respect to taking care of the needs of the customer – this means that there could be a small group of people taking surveys regarding the books and CDs that customers need and subsequently buy them for use by other library members. Moreover, a newsletter in the mail regarding updates of books, etc in the library could be circulated to the members every now and then via email by another group of people handling the same. Mr. Ferguson has excellent knowledge regarding various groups of people working together in the library for the sole reason that he has been there for four years and has worked with almost each and every group, assisting them in their work as well as handling their jobs.

 The purpose of the organization is to meet the needs of the people with respect to them wanting different books and other resource material for their research and work purposes. Mr. Ferguson has had a great deal of experience and according to him, the worker does not have to strain himself; the job hours are flexible and so those working hours at the library can easily adjust the same according to their daily lifestyles. Based on an understanding developed by the interview, I would like to utilize groups in much the same manner in whichever career field I opt to get into; for example, if I were to work in an educational institution, I would divide a classroom of people into groups with respect to working on assignments, coming up with interesting topics that the students would like to work on, collecting the assignments and sending the teacher soft copies of the same, making presentations in class, etc.

In this particular setting, I would like to utilize groups to not only look at the inventory in the library but also take care of the damaged books; there must be a committee or a group looking into the books that have not been cared for, or have been torn and tattered; also a group to take care of CDs and DVDs that have scratches on them and cannot be used anymore; since these materials might go to waste, they need to be taken utmost care of, and so I would like to utilize a group to do the same. In essence, group utilization is necessary in order to make the most of the human resources and use the potential of the workplace to the fullest.

This interview has taught me a great deal about marketing and business in the reading and public service sector; public libraries are a great deal of work with respect to maintenance. Books have to be kept properly and customers need to be made happy; Mr. Ferguson, with his experience, has developed a knack for keeping the customers coming constantly to the library as well as restoring the books and ensuring an excellent environment within the library.