Customer service problem solving and alcohol management - Essay Example

Service Problem Solving and Alcohol Management for ONNI Restaurant Problem Solving Process for Service ONNI restaurant takes to its role as a service to customers very importantly. This is because the clientele is the main reason that the business exists. Thus, the restaurant highlights the need to highlight and address these issues to the fullest so as to maintain a high level of customer relations as well as maintaining and establishing good customer relations. In order to become a successful problem solver, the restaurant makes use of various strategies in order to combat the issues that affect the customer’s welfare at the premise.

Problem Solving StrategiesThe restaurant makes use of training as a technique to avoid most problems that might arise in the restaurant. In this context, it is significant to develop a cohesive and strong staff. We train the employees in reference to the ways that we feel best for them to deal with the customers. Despite the fact that we realize that the staff has some prior experience before coming to work for us, we prefer to give them additional training so as to bring them up to par with the standards of restaurant management.

We equip the staffs with the necessary information and skills that are critical in their line of work in the restaurant (Pattie 89). Negotiation SkillsWe are aware that customers are of different characteristics. In this sense, it is important to prepare for instances where one has to deal with customers of all types. There are customers who are stubborn while others are angry and in some cases there are violent ones. These are some of the worst customers that one has to deal with, but there are others who are sick or injured and these are calmer ones.

Therefore, we also train the staff so as to aid them in dealing with these people. We advise the staff to make sure that they pay keen attention to the concerns of the customers and this means listening to the customers. Listening is an important step in the quest to find a resolution to the problems that affect the customers. We advise the staff that it is imperative to listen to the customers in order to understand their problem. After establishing the problem, it is also important to acknowledge the severity or fatality of the matter.

Thus, the most applicable negotiating skills are listening and acknowledging the root of the problem (Pattie 127). Alcohol ManagementTypes of Alcohol OperationsThe restaurant has several facilities that offer spots for relaxation for the clients. There is a bar that is fully stocked with all brands of alcohol ranging from wines, whiskey, vodka, gins among others. The bar is mostly for the middle age individuals who are looking for a place to relax as they take a sip of their favorite drink. The serene environment is ideal for business meetings that are not too official.

Additionally there are accommodation rooms for the more esteemed customers who prefer to lodge at the restaurant. At the same time, there is a club with a strict age limit of 21 years of age and above for the more exciting and young lot that likes to dance and drink the night away. Policies for the BusinessThe business or rather the restaurant caters for all age groups. Nonetheless, it also focuses on policies that prevent any form of legal implications that may result from overlooking some issues.

Such is the 21 age limit for those attending the club. Works CitedPattie Gibson. The World of Customer Service, 3rd Ed: Cengage Learning, 2011. 224pages.