business process management

business process management Essay example
Masters
Essay
Music
Pages 6 (1506 words)
Download 0
Introduction In 2010, the UK National Health Service (NHS) published the March 2009 Francis report on the failures of the Mid-Staffordshire NHS Foundation Trust as stated by Francis (2010a). This report was released by an inquiry chaired by Robert Francis which focused on the standards of care at the Trust…

Introduction

These recommendations were fully accepted by the Trust Board and the Department of Health. There were shortcomings in different aspects in the Trust that are explained below. Failures in Operations management The hospitals lacked well established protocols and pathways for the management of patients admitted in A&E (Accident and emergency) as expressed by (Francis 2010a). This department was understaffed and lacked proper equipment such as defibrillators for resuscitation trolleys. This left very few nurses to conduct urgent assessment of patients and receptionists who had no medical training were forced to take up this job. Nurses in the A&E did not have enough training and the hospital had weak leadership. The number of consultants to provide daily on call cover was insufficient and there were only few middle level doctors. The middle level doctors and junior medical practitioners were not adequately supervised. They were frequently under pressure to make prompt decisions in order to meet the set target of attending all patients in four hours and go through the A&E. This had resulted to a situation whereby patients are taken to the EAU (Emergency Assessment Unit) without necessary diagnosis and assessment. The situation of the EAU was not any different from that of the A&E. The EAU was outsized and had a poor layout and this made it difficult for nurses to tend to patients. ...
Download paper
Not exactly what you need?

Related papers

Management Information systems- Business company system
The objective of this shop is to sell sweets & cupcakes. Amal Saif started the business with help of her family since December 2008. “Amal Saif “is the owner of the shop and she has 2 employees who assist her in cooking & sale and take orders. And they are making a great repute amongst customer. Vision: The company’s core mission is to provide its customers a verity in sweets market. In the…
Business Strategy
Earth Plc needs to focus more to the expectations of their most prominent stakeholders and to the processes in which its culture influences the type of strategy it adopts (Abele, 2008). Principal stakeholder analysis Identification of the interests of the different stakeholders Fisk (2008) emphasized there are different stakeholders in Earth Plc. The customers are interested in the financial…
Business Strategy
Apart from the core business areas the company is also located at Ireland, Malaysia and Thailand. Worldwide Tesco operates in over 2318 stores with 1878 stores located at UK only. With the success of self-service store of grocery Tesco was born from the amalgamation of Cohen and T.E. Stockwell. After a strong start the company stated expanding its business ranging from small retail stores to large…
International Business Strategy
In order to understand the basic culture of Salim Group, it is necessary to trace its history. The understating of internal culture of the Group is important for assessing its rapid success in the domestic and international markets. Soedono Salim, the founder of Salim started his own trading company that used to deal in commodities like cloves and coffee with the prevailing leading companies of…
business operation & system
Contrary to few decades ago, nowadays, operations managers are enjoying a noteworthy status and importance in the companies; however, at the same time, they are confronting the pressure of ensuring efficiency and efficacy in different processes of the business. In particular, this report is an attempt to identify and examine different aspects of operations management while utilizing case study of…
multinational business
The globalization factor has influenced people’s cultural, social, lifestyles, knowledge etc. However, in this process, the most important outcome of globalisation process is the emergence of multinational business. The multinational business has made major contributions in the economic growth and developments as it helps in increasing employment, industrial production, better government…
Business Policy
Strategic management is a complex process which has the following steps: Establishing the strategic intent: Strategic intents include defining the ‘mission, vision and the objective’ of the organization. Vision is that broad spectrum where the organization wants to go. It signifies what the organization wants to achieve. It is the long term goal which the organization wants to achieve. It is…