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Supply Chain Management Table of Contents Table of Contents 2 1.Study the networked supply chain concept as implemented by Cisco. What are its strength and weaknesses? 3 2.Analyze why Cisco landed in financial trouble in early 2001. Would you agree that Cisco’s problems were largely caused by inherent defects in the company’s systems?
Study the networked supply chain concept as implemented by Cisco. What are its strength and weaknesses? The California based network giant, Cisco Systems, Inc was founded in the 1984 by the scientist of Stanford University. The founder Len Bosack and Sandy Lerne along with Richard Troiano designed an operating system for routing data from one computer to another through the operating system called IOS (Internet Operating System) (Cisco-a). This successful venture of Cisco in the world of network made Cisco the giant for the next two decades. Headquartered at San Jose, California the company started operating through a customer support site in the year 1985. Then the company implemented the online service strategy through which the customers are able to download softwares and can update them instantly by downloading the updates from the site. With a massive increase in the number of calls in the support centre from 3000 calls in the year 1991 to 12,000 calls in the year 1992, the company successfully implemented their strategy and increased sale to great extent and dealt with large amount of transaction through customer support on its website. In the following year in 1993 Cisco implemented a new strategy to reach out to the global market and grabs the multinational customers through its new Internet based system for the customers. ...
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