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QI Plan Part I : Consumerism
Pages 4 (1004 words)
Consumerism Name University Consumerism Difference between Performance Measurement and Quality Improvement Processes? Performance Measurement is, simply put, a way to assess the quality provided by the hospital to the patients, and Quality Improvement (QI) is to improve the quality basing on the performance indicators shown in the performance measurement indicators.
Thus, roughly we can see the satisfaction level in a quantitative manner and improve quality accordingly by keeping the performance indicators at a maximum level possible, keeping in mind government regulations and finances of the organization. What type of care or customer Service does my chosen organization focus on? The customer service that my chosen organization focuses on is comfort level of the patients being treated by the organization. A hospital is no comfort zone to visit, and we intend to make the pain and agony of the patients during treatment as low as possible by providing state-of-the-art technological solutions by making the wards and the working environment homely and easy-on-the-eye. By having numerous greeneries, casual home-style wards, air conditioners, sprinklers and round-the-clock nursing facilities, we can achieve the required satisfaction level in this manner. If the patients feel comfortable and well looked after, the psychological impact, as proven by studies of the disease involved, can get dramatically decreased, thus resulting in better remedial environment (Cohen, 2008). ...
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