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THE COMMUNICATIONS DILEMMA - Case Study Example

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THE COMMUNICATIONS DILEMMA

It involves an effective system in which employees can get the information they need (Smith & Mounter, 2008). Communication is an adhesive force that should hold an organization together. Without communication, an organization would be just a collection of disconnected employees working in different directions. Miami Memorial Hospital has a huge problem due to internal communication problems. The new head of the hospital has created many enemies among the employees. As much as even his supporters agree that he came into the hospital during tough times, everyone agrees that he has a communication problem. During his first six months, Dr, Smith has made various changes to which most of the employees disagree. Examples include retrenchment of 50 employees and demoting two long term care workers. He also fired the manager in charge of education and training and a popular leader who had been in the hospital for eighteen years. The rankings of employees sows that a majority of them are very dissatisfied and have no motivation. They feel that Dr. Smith does not recognize them, are afraid of questioning Dr. Smith’s decisions and use of resources. This paper will analyze the case and recommend an effective solution to the communication process at Miami Memorial Hospital. ...
According to Wright (2009) the decision making process in any organization determines the manner in which employees respond to decision outcomes. The manner in which the management communicates concerning decision made is crucial for any organization. In Miami Memorial Hospital, I will question the management decision making process in order to establish its impact on the organization. I feel that the fact that employees have come to dislike all the actions of Dr. Smith, this says something about the exclusion of employees from the decision making process. The case also says something about the communication methods of Dr. Smith. His poor communication methods or lack of communication methods have led to a poor relationship between him and his employees (Wright, 2009). In addition to working from the information provided, I will conduct my own research and determine the truth in my speculations. Specifically, I will research into the decision making process, and the degree of employee involvement. I will also seek to determine the method of communication used by Dr. Smith. These two issues arise from the fact that a majority of employees have a grudge against Dr. Smith because of his actions. Armed with such information, I will have a clear situation from which I can determine the best course of action. Gathering Information from Employees The information provided by employees will be the best source of information for my research into the problem. This is because internal communication involves flow of information between employees and the management of an organization. The effectiveness or lack of a good communication system impacts directly on employees. In gathering the information, I will use interviews and questionnaires. This will ensure that I pose specific ...Show more

Summary

The Communications Dilemma Name Institution Date Introduction Internal communication refers to all forms of communications that occur within an organization. This function has become extremely important especially because organizations have realized its significance in maintaining fruitful relationships with employees as a means to retain and enhance the best talent…
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