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Overall, the project focused on improving the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores in order to ensure that the facility achieved and maintained a competitive edge that made it provide quality care. In addition, it was evident that the failure to keep the HCAHPS scores high might affect the amount of the hospital’s reimbursement since the scores are influential in calculating the amount of reimbursement a healthcare facility received. In view of the level of importance and the benefits that the facility would accrue from the project, the planning, development, and the eventual implementation of the plan had to be aboveboard in order to leave no room for failure. There are various approaches that a healthcare facility can use in order to raise its HCAHPS scores. However, the unique nature of each facility necessitates a healthcare facility to examine the areas that required attention to raise the HCAHPS scores. For example, a healthcare facility’s score on the aspect of pain management might rank high on the HCAHPS scores while the HCAHPS scores on the facility’s environmental conditions might rank low. ...
The need for effective case management arose from the importance attached to improving the quality of care, which has to start with effective case management. Therefore, raising HCAHPS has to start with efficiency in case management. Communication is another key component that the practicum project focused on improving in order to raise the facility’s HCAHPS scores. In this regard, the practicum focused on communication among the members of staff and communication between practitioners and their patients. In this case, it is evident that communication helps improve the management of a patient’s case in order to provide quality care. Finally, the practicum project focused on improving the hospital setting and the environment in order to provide care that was safe and high in quality. Importantly, improving the hospital setting and environment not only improves the quality of care that a healthcare facility provided, but it also raises the HCAHPS scores in the facility. Eventually, raising the hospital’s HCAHPS scores was the overall objective of this scholarly project. Development of the Project The development of the project involved a series of steps as outlined below: Carrying out an analysis on the need to improve the low HCAHPS scores in the facility. Development of an action plan based on the analysis carried out on the need to raise HCAHPS scores in the healthcare facility. Implementation of the developed action plan in order to improve the HCAHPS scores. Evaluation of the implemented plan in order to find out the need for modifying the project. Analysis on the Need to Improve the Low HCAHPS scores Before implementing any project, it is important to carry out an analysis that highlights the need ...Show more
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Summary

Nursing Research: Project Overview Name Institution Overview of the Scholarly Project The overall objective of the scholarly project focused on improvement of the healthcare facility’s HCAHPS scores. Each healthcare facility is unique, which requires the facility to focus on its unique aspects in order to improve its HCAHPS scores…
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