StudentShare solutions
Triangle menu

The Critical Incident: A challenging communication cncounter - Essay Example

Not dowloaded yet

Extract of sample
The Critical Incident: A challenging communication cncounter

I asked her to calm down and explain the situation. She was barely coherent, shouting at the interns and the nurses on duty. Apparently, the equipment was showing falling levels of oxygen saturation and no one was concerned enough to investigate the issue. Besides, some alarm was ringing inside the ward and the neonatologist was not summoned. The mother was really out of control and shouting at everyone. It took me more than half an hour to calm her down. In between I also got angry and tried to reason out the delay in nurses attending to the issue. She got more violent and began to throw a few things off the table. In the end we had to restrain her physically albeit for a few minutes. She broke down, sobbing. I kept a gentle arm on her shoulder and made her sit down. Meanwhile I ordered a cup of coffee at her request. It was handed over to her. Then I asked her if she had taken her breakfast. She replied in the negative. I ordered a quick but healthy breakfast from the hospital canteen. Once she consumed her breakfast, she was able to speak coherently. Even now, she was a bit loud and angry, but she was more logical and rational than before. I realized that there were shortcomings on the part of the nurses on duty also. Since the incident happened just before my shift was beginning, I was unable to understand the context fully. Structured Reflection Sometime later, I was trying to assess what had happened during the situation in the neo-natal ward. Firstly, what were the issues that were apparent on the surface? My reactions to the issues must also be analyzed. The primary issue was negligence on the part of the nurses and attendants on duty at the ward. The secondary issue was the tantrum thrown by the mother, though in hindsight, the tantrums were probably justified. On reaching the scene, I was initially angry and flustered. I reacted instinctively, trying to fight fire with fire. I was perhaps not successful. It only resulted in the argument getting louder. My feelings during the encounter ranged from anger to empathy. In the first instance, I perhaps started arguing and countering her on the various allegations raised. At this juncture, I was going by the gut. There was no thought on my part. I was merely reacting like a provoked child. Perhaps, my reactions were influenced by the nature of the encounter. Maybe, the situation was completely out of line with the otherwise quiet and brisk environment of the hospital. Possibly that made me angry. In a sense, I was trying to attack someone who was violating the sanctity of silence at the place. After the first ten minutes, I was able to pull myself back and this is where things started getting back to normalcy. I also need to question myself as to whether I responded in an adequate manner. My frank response is that I was brash and curt with the patient’s mother and it was pretty unreasonable behavior on my part. However, when analyzing the second part of my reaction, I can say that I moved towards the role of a care-giver – a person who is able to handle a lot of stress and can make peace in the midst of strife. What influenced me to change my stance? One reason could be that I realized the futility of arguing with someone whose dearest child was fighting for survival. Under such circumstances, anything could be excused. Perhaps I also empathized with her, trying to fit myself into her shoes. That changed my whole perception of the encounter. At ...Show more

Summary

Reflective Paper The Critical Incident: A challenging communication encounter I was working as a nurse associated with the neo-natal ward in the hospital. The neo-natal ward had 4 pre-term babies at that point of time. There was a special case of one baby boy who was born at 26 weeks gestation and weighed about 1.5 pounds at birth…
Author : hklocko
The Critical Incident: A challenging communication cncounter essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"The Critical Incident: A challenging communication cncounter"
with a personal 20% discount.
Grab the best paper

Related Essays

Critical Incident
He was dropped off in the emergency room by a building security guard after he apparently collapsed on the street. He did not have any wallet or identification with him, and when he regained consciousness a few minutes after admission, he was incoherent, and could not understand what was being asked of him.
10 pages (2500 words) Essay
Critical incident - Accident
It was a routine journey; we were in pleasant humor and were chatting on the way. We had stopped in some stationary traffic when from nowhere a transit van smashed into the back of our car, throwing us all forward. Since our car was not in motion, this accident was very unexpected and frightening.
6 pages (1500 words) Essay
Critical Incident Logistic Response Structure
According to Boyd and Caton (1998), "Defining terms is essential to understanding the nature of critical incidents and organizational responses". There are certain terminologies that will be used for the spilt up of the organizational levels: Unit: At an organizational level having functional responsibility.
4 pages (1000 words) Essay
Critical Incident Analysis
Whilst nursing her, I saw the condition of the inside of her mouth was extremely dehydrated. Her tongue looked like a bone-dry piece of leather and she had dysphagia. She had very small amounts of urine output and it's colouring was very dark, almost brown.
12 pages (3000 words) Essay
Critical Incident
It was therefore visualized that the National Health Service (NHS), in order to provide quality services to the patients would need information technology. Therefore, they set up The National Programme for IT in the NHS ("the Programme" or NPfIT). This system obviously puts patients at the centre of decision making through innovations in information and communication technology.
12 pages (3000 words) Essay
Critical Incident Scenario
This is all the more significant if one were to consider the targets of attacks in Iraq. "Between January 2004 & March 2006, insurgents carried out attacks on oil and gas pipelines that cost Iraq more than $16 Billion in lost oil revenues." (Flynn, 2006).
4 pages (1000 words) Essay
Critical Incident in Anesthesia
It was decided that an elective surgery will be done on her. Accordingly anterior cervical decompression and fusion at C4-C5 levels will be done. A detailed preoperative history revealed no history of allergy, no history of asthma, no previous surgeries, and she had never been subjected to any anesthetics.
10 pages (2500 words) Essay
Reflection on a critical incident
According to Monash University scholars, critical incident is often an event which makes one stop and thinks over what happened. It has a significant impact on a professional that eventually creates a positive perspective toward the achievement of a goal.
6 pages (1500 words) Essay
Critical Incident Paper
The accomplishment of business objectives largely depends on its ability to integrate employees from diverse cultural backgrounds. It increases an organization’s strength especially
4 pages (1000 words) Essay
Teaching-learning critical incident checklist
Motivational level of learners, organization of the subject matter and types of assessment tools used properly make learning be referred to as successful learning. The table below shows important critical incident
3 pages (750 words) Essay
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Rate this paper:
Thank you! Your comment has been sent and will be posted after moderation