StudentShare solutions
Triangle menu

American Express - Research Paper Example

Nobody downloaded yet

Extract of sample
American Express

In business segment, American Express offers options to small business, merchants, and corporations, providing them powerful applications to run small business, card programs and solutions to corporations, and a host of other various merchant products such as merchant accounts and marketing etc. Broadly speaking, customer segment of American Express can be divided into 5 categories, which include U.S. Card Services, International Card Services, Global Network and Merchant Services, Global Commercial, and Corporate & Other services. The customer base of American Express is worldwide; it serves the market wherever it is providing its services through its workforce strength of 58,300 employees (American Express, 2011). American Express is a multi-product firm competing in the financial industry segment with annual revenue of $24.5 billion. Its Cards-in-force are 87.9million in number, and total assets $124 billion. The annual purchase volume of American Express Cards is $620 billion (American Express, 2011). Stock market performance in the NYSE of the American Express for the first-quarter has been declared to the tune of $1.2 billion in net revenue, which is an increase of 33% from 885 million a year back, as reported on 20 April 2011. Diluted income per share was $0.97, recording an increase of 33 percent from $0.73% one year back. The company has reported an increase of 7 percent in the consolidated total income net of interest expense, going up to $7.0 billion from previous year’s $6.6 billion. The company has been able to realize higher income because of increased spending by card members and increased travel commissions and fees, which has offset to some extent reduced interest income because of reduced pay off on loan portfolio (PHX, 2011). Quarters Ended Percentage March 31, Inc/Dec. 2011 2010 ______________________________________________________________________________ Total Revenues Net of Interest Expense $ 7,031 $ 6,560 7 % Net Income $ 1,177 $ 885 33 % Earnings Per Common Share – Diluted: Net Income Attributed Shareholders $ 0.97 $ 0.73 33 % Average Diluted Shares Outstanding 1,198 1,191 1 % Return on Average Equity 27.9 % 18.0 % ______________________________________________________________________________ American Express has gained huge success in bringing regular improvement in the credit quality by reducing its consolidated provisions for losses from $943 million in 2010 to $97 million in 2011. Consolidated expenses also recorded an increase of 19%, going up from previous year’s $4.4 billion to $5.2 billion, which has been attributed towards huge investment in business building and costs incurred on higher rewards. The company recorded an increase in return on average equity (ROE) by 27.9 percent from the previous year’s 18.0 percent (New Release, American Express, 2011). Incidentally, the Board of Directors of American Express Company declared on 23 May 2011 a regular quarterly dividend of $0.18 per common share, payable on August 10, 2011 to shareholders of record on July 1, 2011 (American Express, 2011). Major competitors of American Express are Capital One Financial Corporation, Visa Inc., Discover Financial Services, and MasterCard Incorporated, as given below from the stock performance of all of the companies. The American Express Company is leading in TTM sale to the extent of $28,290m while Capital One Fina ...Show more

Summary

Topic: American Express Introduction American Express is into the business of helping consumers and businesses making purchases by using American Express payment, travel and expense management solutions for people and businesses of varied sizes by selling personal cards, small business cards, corporate cards, and prepaid cards…
Author : lori07
American Express essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the research paper on your topic
"American Express"
with a personal 20% discount.
Grab the best paper

Check these samples - they also fit your topic

The Impact of Cause-Related Marketing on Consumer Choices
As a result of research it was suggested that CRM has gained significant currency since it was officially introduced by American Express in the 1980s. CRM has been seen as a tool for distinguishing brands and companies from one another in a marketplace where product quality, quantity and pricing are virtually the same.
13 pages (3250 words) Research Paper
American Express
In travel segment of American Express business, the company offers personal travel, business travel, and other travel services. In account segment, the products on offer include card accounts, business accounts, and other accounts such as saving accounts and CDs, and mobile account management.
3 pages (750 words) Research Paper
Red Ball Express
Delving into the era of Alexander the Great, despite tremendous problems, gigantic armed forces were able to cross military ground fields and areas of war. Armed forces were ahead, whereas their large groups of wagons that were driven by animals and carriages lagged a long distance behind the troops.
7 pages (1750 words) Research Paper
Comparing Two Companies
In 2010, the American Express company was recognized as the World’s Most Ethical Company of the year by the Ethisphere Institute. One thing stands out about this company: its implementation of business practices and initiatives. This mark raises its ethical standards compared to other companies in the industry.
3 pages (750 words) Research Paper
Compensation and Benefits System at American Express
In order to deal with internal and external market risks and strategically manage a company in such a manner that it can hire and retain quality human resource, expertly designed compensation and benefits packages are necessary. The compensation plans that organizations increasingly employ are routinely in line with the shareholder interests, cost constraints, and profitability targets, while concomitantly supporting employee development and retention.
3 pages (750 words) Research Paper
Credit Card Security
Visiting the American Express website, it is clear that the company has designed a measure to protect their credit card holders;
2 pages (500 words) Research Paper
Louis V. Gerstner Jr
His cut-throat policies and measures to keep IBM afloat would all be considered as very authoritative but desperate times call for desperate measures. Indeed, his MBA training from Harvard served him
4 pages (1000 words) Research Paper
The Sign of Four and Murder on the Orient Express
Crime mysteries have always captivated audiences, finding clues, questioning the suspects, and solving the case sparks human curiosity. Characters, like Poirot and Holmes set the standard for much of the writing that came after them.
9 pages (2250 words) Research Paper
Enforcing arbitration clauses in contracts
Information will be collected from secondary sources mostly law journals and closed cases. Examples of AT&T Mobility LLC v. Concepcion; a recent case heard by the Supreme Court will form precedence to the paper. Arbitration
5 pages (1250 words) Research Paper
Customer Satisfaction and Loyalty at Sambal Express

The questionnaire, provided in the paper, consists of 10 questions which are expected to confine all the attributes that will help the researcher to analyze the level of satisfaction of the customers of Sambal Express. 50 respondents were randomly selected from the regular visitors of the restaurant. 


9 pages (2250 words) Research Paper
Hire a pro to write
a paper under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Click to create a comment