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Case Synopsis In a call centre, two of the employees; Susan and Molly are having a hefty lunch and are engrossed in a chat. Molly is unable to lose weight and is tired all the time. Susan complains about how she is unable to get along with her coworker Karishima because of her accent and other cultural differences.
He asks Molly, who is his backup, to get back to work as she was engaged in a chat even after lunchtime. Molly resorts to chatting claiming that Dan cannot boss her around. He thinks of reporting this to the floor supervisor, Mr. Davis who at that time was reviewing low performance of his employees and was thinking how to get the employees to become efficient. Evaluation of the Scenario Promoting Cultural Diversity In the given case, Karishima has a different cultural background and is having problem in adjusting. Similarly all the other employees are having a problem in adjusting with her because of her accent and other differences such as her inability to dress up the way other call centre employees do. The management should inform the existing employees of a new /foreign employee being hired. This is because it will prepare them to face the differences. Moreover, the employee being hired should be trained a little. This can be done by giving the employee an orientation for about 2 weeks at least. In this way, the employee won’t be working formally but will get to know people at work and will start communicating with them. The strategies for cultural diversity are based on complexity theory. Solving Problems One obvious problem in the case above is that, there are many problems but apparently no one is trying to reach solutions. ...
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