The writer of an essay "Interpersonal Conflict Between Stakeholders" analyzes the point that the day nurse was a conscientious worker who believed in doing her duty well with the close interpersonal relationship with the other nurses and the patients. …
The patient who was recovering from stroke had to be turned over every two hours as per instruction. The day nurse was strictly conforming to instruction while the night nurse was a little lazy and made the excuse that the patient was sleeping and she did not want to disturb her. Seeing the pink rashes on the skin in the sacral region, the day nurse had asked the patient about the matter. She questioned the day nurse about it and this sparked the conflict between them. They had already been arguing over various matters recently. When they argued loudly, there were people taking sides: other health staff, families who heard the argument and the medical officers on daily rounds. The incident was shocking as it happened in the full view of so many spectators. The verbal abuse and the humiliation of creating a scene went down badly with the onlookers. The psychological feeling of harassment and hostility that were evoked produced a shameful situation which could have been averted long before it had reached these proportions (McKenna et al, 2003). Nurses could even feel like leaving the profession (Wheeler, 2001). The shortage of nurses could be attributed to the discontent with the work environment. The undervaluing by other nurses and the feeling that learning was not easy with so much ill-will could influence the decision to change professions (Whitworth, 2008). Rudeness and critical treatment could affect them. Three percent of nurses reported verbal threats (Whitworth, 2008). ...
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The author states that the verbal abuse and the humiliation of creating a scene went down badly with the onlookers. The psychological feeling of harassment and hostility that were evoked produced a shameful situation which could have been averted long before it had reached these proportions. Nurses could even feel like leaving the profession.
A relationship, a business deal, a conversation, a discussion, an affair or any such thing that is between any two persons is called Interpersonal. Each person has his own values related to his religion, ethics, physique, psyche, experience, education, wealth, prestige, family environment, school environment, workplace environment, and inheritance.
The author states that interpersonal conflict happens to people who share different views, interests, and goals. There are five types of interpersonal conflict defined according to focus and source of conflict. Among of these are the people-focused vs. issue-focused, personal differences, informational deficiencies, role incompatibility.
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