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Why patient satisfaction is important economically - Essay Example

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There are three most important objectives of HCAHPS (US Department of Health & Human Services, 2011). The first objective is to…
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Why patient satisfaction is important economically

It is therefore clear that there is indeed an attempt to improve or achieve patient satisfaction in health care. It is therefore essential to understand that in health care, it is not just important to consider generation of profit, but from an economic perspective patient satisfaction should be above all.
Patients are the ones who are served by various health care providers. Patients help the latter to generate their income. Thus, there are various economic incentives that help to achieve or generate user satisfaction. One of these incentives is on quality of professional life that tries to encourage physicians to realize their burden for their patients. However, this move is said to only increase the expectations of health care professionals to long for strong structure of management support that may only end up giving negative impact on the user’s satisfaction (Badia et al., 2007). With too much expectation from health care practitioners, it is important that they too expect higher from the management particularly for support. The management on the other hand is trying to achieve maximization of profit in great detail, but economic incentives simply need to incur additional costs or expenses. As a result, the overall price for health care service is usually shouldered by customers. Thus, it is important to understand that in the US the basic characteristic of a quality health care is usually associated with high cost.
Another important move to ensure patient satisfaction in health care services is to exactly know their feedbacks, perceptions and expectations. Patients’ feedbacks, perceptions and expectations help health care providers to serve the best for their patients. Satisfied patients tend to seek the best health care providers that could meet their expectations. The HCAHPS tries to capture the real perception of patients about what a quality health care should be all about. There ... Read More
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