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Improving Clients' Satisfaction in the Emergency Department of a Pediatric Hospital Through Hourly Rounding - Research Paper Example

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Improving Clients' Satisfaction in the Emergency Department of a Pediatric Hospital Through Hourly Rounding

The satisfaction of clients is a vital requirement of selecting an ED for service reception, and making recommendations to others. Keeping all clients satisfied is difficult. However, a high level of satisfaction can be attained by working on the indicators that are related, as well as working on their improvement. Doing hourly rounds in the ED department will aid in the provision of quality services. The study aims to research the ways in which the satisfaction of clients can be improved and its importance.
The purpose of hourly rounding, as clearly articulated by nurses, improves staff satisfaction, patient outcomes, and patient satisfaction (Frampton & Charmell, 2009). There is a need to get more proactive with the children, while identifying and anticipating the needs of the patient. This is aimed at waiting for patients to ring alarms and bells. Clear education and communication about this process are vital for the staff members, in order for them to know what it means for patients, and the reason they are being requested to carry out a task that is new to them.
Nursing staff at Hopkins children’s hospital conducted an initiative on the workability of hourly rounds (Frampton & Charmell, 2009). The study was carried out with the belief that it will improve the satisfaction of patients as well as give the nurses less stress and more control. Traditionally, hospital nurses worked in a mode that was more reactive via response to calls from the parent or the patient. This normally resulted in the loss of management control in care delivery. Nurses, via the hourly rounds, schedule visits that are hourly scripted with all patients that focus on questioning patients on the level of their pain, ensuring the comfort of the patients, and asking the patient if they require visiting the bathroom. It also ensures that items that the patient requires are within reach and that they have met all the needs the ...Show more
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In health care in the present day, satisfaction is a vital issue. The emergency department, considered the gatekeeper of patient treatment, must achieve…
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