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Improving Clients' Satisfaction in the Emergency Department of a Pediatric Hospital Through Hourly Rounding
Pages 3 (753 words)
Improving Clients' Satisfaction in the Emergency Department of a Pediatric Hospital through Hourly Rounding Name: Institution: Improving Clients' Satisfaction in the Emergency Department of a Pediatric Hospital through Hourly Rounding This paper seeks to study the improvement of satisfaction of clients in the emergency department of a paediatric hospital.
This indicates the significance of planning services of quality that are tailored on the patient’s needs. A tool that has been found to be useful in improvement of care, in the ED is a client satisfaction survey. The satisfaction of clients is a vital requirement of selecting an ED for service reception, and making recommendations to others. Keeping all clients satisfied is difficult. However, a high level of satisfaction can be attained by working on the indicators that are related, as well as working on their improvement. Doing hourly rounds in the ED department will aid in the provision of quality services. The study aims to research the ways in which the satisfaction of clients can be improved and its importance. The purpose of hourly rounding, as clearly articulated by nurses, improves staff satisfaction, patient outcomes, and patient satisfaction (Frampton & Charmell, 2009). There is a need to get more proactive with the children, while identifying and anticipating the needs of the patient. This is aimed at waiting for patients to ring alarms and bells. Clear education and communication about this process are vital for the staff members, in order for them to know what it means for patients, and the reason they are being requested to carry out a task that is new to them. ...
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