Risk Management Issues: Telephonic Case Management

Risk Management Issues: Telephonic Case Management Essay example
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Risk Management issues: Telephonic Case Management Name Institution Risk Management Issues: Telephonic Case Management Introduction Telephonic case management is a sensitive issue which must be highly considered in every hospital setting. It is a proactive strategy which focuses on early intervention which is applied to manage any medical cases that may delay prompt and healthy return to work.


Significantly, telephonic case management is valuable in the provision of essential information on the severity of a given injury, and the complicated issues that may emerge. It also gives a detailed overview on the available opportunities for an early resumption of work. Broadly, it is concerned with the assessment of the injured worker’s medical needs, review, monitoring and evaluation of the available treatment choices, and the facilitation and harmonization of an effective communication among the employer, employees, and claims personnel to assist in a well-timed return to work (Fero et al., 2010). This service greatly impacts on the employers base lines through a reduction on the number of days the employees are off work due to the illness. In the provision of the telephonic case management services a highly qualified staff is required to bridge the gap between the employer and the injured employees. In the hospital facility the telephonic managers bring together the concerns of the hospital administration and any injured hospital staff for a quick treatment and cost settlements to achieve a timely return to work plan. ...
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