StudentShare solutions
Triangle menu

Leadership and Management for Service Improvement - Essay Example

Extract of sample
Leadership and Management for Service Improvement

This stage of our group formation had been lagging for a while before I emerged as a facilitative leader. When this stage passed, our relationships became more harmonious with agreed upon values and rules of operation. Each member began to take responsibility, as they understood their other team members, with the group leader taking a back seat to proceedings. As the group leader, I think I took up a democratic style of leadership. These types of leaders make decisions at the final stage but include the other team members in the process of decision-making (Gillam, 2011: p65). While I took care of coordinating the team and their work delivery, I allowed them to carry out their research without giving instructions. However, whatever went into the report was finally decided upon by me, with any additional material needed communicated to the team member responsible. The benefits of this sort of leadership are numerous. The team members got job satisfaction since they all participated in drafting the final assignment. This style also helped to develop their research skills. The members of the team felt that they controlled the destiny of their assignment marks thus felt more motivated to do their best (Hartley & John, 2010: p26). However, since participation by all members takes time, the decision-making process was slow. Coulin’s absence caused the assignment’s timeline to stretch. ...
Overall, this leadership style made me feel in charge although giving everyone a chance to give their opinion brought on some conflict. During the initial stages of the holiday, my inability to access the University’s homepage on my computer proved to be a hindrance. It actually raised a storm with some of the members when I told them that I had not handed in the assignment because of this problem. In the future, it would be better if this sort of assignments were held face to face rather than online since team members are generally least interested in the assignment over the internet. It is possible that some had multiple pages on their computer screens and were multi-task during teamwork (Muller et al, 2006: p9). The team’s five-team members could be fitted into at least five Belbin’s team roles (Gold et al, 2010: p15). Ken could be considered a resource investigator, as he was enthusiastic, extroverted, and communicative. He explored the different sources of information that we had and, through his contacts in the library, was able to get more information sources. Stacy was the implementer, as she was efficient, conservative, reliable, and disciplined. Danny was the shaper, given her dynamic and challenging nature. She never lacks the courage and drive to overcome obstacles. I acted as the leader and doubled up as the coordinator. My confidence and maturity cut me out of this, in addition with my clear goals, promotion of decision-making and proper job delegation. Finally, Coulin was supposed to be the plant, especially given her unorthodox, imaginative, and creative mind. However, she was rarely available and brought about a lot of frustration for the other team members. On the days when she showed up for meetings, though, she was very ...Show more


Leadership and Management for Service Improvement Name: Institution: LEADERSHIP AND MANAGEMENT FOR SERVICE IMPROVEMENT Introduction To push the idea of DN referrals, we formed a group of five individuals. When the group came together for the first time, the task was allocated…
Author : darius00
Leadership and Management for Service Improvement essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"Leadership and Management for Service Improvement"
with a personal 20% discount.
Grab the best paper

Check these samples - they also fit your topic

Management report for sevice improvement
This can effectively be achieved by establishing a criteria for referring patients to district nurses such as through the application of a checklist or referral criteria. In order for the project to be successful, hospital staff and management support will involved in the implementation process.
6 pages (1500 words) Essay
Service Improvement Initiative
This will be used as a platform to all healthcare professionals to assist them key in the fluid balance information on the charts. This will help to achieve precision. Time Spent On Project/Activity It took a period of one month to observe and gather information so as to present the findings to the senior healthcare professionals.
8 pages (2000 words) Essay
Leadership and service improvement
Most nursing systems operate using shifts. My work area is no different. I work as a National Health Service nurse in a Short Stay Ward. We keep patients at the ward for a maximum of seventy two hours before we discharge them or transfer them elsewhere if need be.
12 pages (3000 words) Essay
Service Industry Management
The common denominator is the focus on assuming a leadership role-either as a company in the marketplace or as an individual within the organization, regardless of formal authority or power (Grnfeldt and Strother, 2006). New services are continually being launched to satisfying our existing need and to meet need that we did not know we had.
8 pages (2000 words) Essay
Leadership styles in the public service (public service for example police, fire service, etc)
Commonly, organisational restructuring approach is principled on the idea that something is erroneous and requires rectification accordingly. However, police organisations and
4 pages (1000 words) Essay
Does the modern day target driven fire and rescue service need better management or does leadership provide the solution
alysis is made here to see which area needs improvement in the management and whether management by objectives is enough or adept leadership is also required. Moreover, analysis has been made as to how the dictatorial leadership can be changed to make the environment more
20 pages (5000 words) Essay
The Improvement of Customer Service in Argos
The store has been facing a number of problems in the past few months. These problems are decreasing profits and the store has also had a number of customer service complaints. It is important to identify the reasons for the problems in the store. It is important to find out the reasons for low profitability.
33 pages (8250 words) Essay
Leadership and service improvement
If the system is favorable, there may even be a third shift of nurses coming in. In most cases however, two shifts is considered to work
12 pages (3000 words) Essay
Nursing Leadership & Management
This essay will attempt to assess the leadership, management and care giving roles of the nurses as applied in the hospital experience. As seen in the research conducted by Chapman, Johnson & Kilner (2014), there are different forms of leadership
2 pages (500 words) Essay
Service operation management
It is situated at the Upper East Side, Manhattan. Besides, the company’ focus on quality has earned the organisation some of the awards like the Relias & Chateaux membership award. On the other hand, Daniel’s restaurant is the target
8 pages (2000 words) Essay
Hire a pro to write
a paper under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
Comments (0)
Click to create a comment
Let us find you another Essay on topic Leadership and Management for Service Improvement for FREE!
Contact us:
Contact Us Now
  • About StudentShare

  • Testimonials

  • FAQ

  • Blog

  • Free Essays
  • New Essays
  • Essays

  • The Newest Essay Topics
Join us:
Contact Us