Better quality in health care through increasing patient satisfaction is deemed to be one of the important factors most hospitals are striving to reach. (Al Odhayani & Khawaja, 2014) Patient satisfaction can be hard to define, but yet has become an important component in…
Therefore, incentive payments or penalties to inpatient hospital care will be based partly on these results of these satisfaction surveys. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that is standardized and publicly reported on patient’s perception of hospital care. HCAHPS is used as an instrument to collect data in an organized manner (HCAHPS, 2012). The HCAHPS survey is administered to a random sample of hospitalized patients between 2 days and 1 ½ months after discharge.
The purpose of this study is to evaluate if nurses perceive the HCAHPS scores to be an accurate instrument in capturing the quality of patient care. Also, the researcher will review what variables affect patient satisfaction in the hospital setting as well as look at the nurse’s point of view on quality of care.
The participants in the proposed study will include nurses that work on the telemetry, medical surgical, progressive cardiac unit, clinical transition unit, PACU and surgical recovery unit. Years of experience will range from novice to expert nurse, which includes one month to 25 or more years of nursing experience. Male and female nurse will both be given opportunity to complete the survey. A diversity of nurses work for the current hospital and so the demographic details will be obtained during the survey. Clinical Nurses at this facility education level range from diploma to MSN prepared nurses. Many of the associated prepared nurses are currently in school studying for their BSN. The research anticipates at least 50 nurses to participate in the study with 30 participants being randomly picked.
Inclusion criteria will be any nurse with a least one month of experience that has discharged a patient to home. Exclusion will be nurse that don’t work in a clinical setting, have less than one month of experience or have never discharged a patient to home. The researcher has an eight year work ...
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