In modern healthcare systems, delivery processes comprise numerous patient handoffs and channels among hundreds of mental health nurses with different levels of occupational and educational indoctrination. For example, in the course of a 2-day stay in a mental health hospital, a…
Sometimes, patients cannot communicate verbally due to sickness and have to resort to nonverbal communication to interact with staff. Healthcare professionals must have the necessary listening and verbal and nonverbal communication skills (Beebe and Mottet, 2013:32). Consequently, effective clinical practice requires many cases where vital information must be relayed verbally and nonverbally and listening skills must be honed and applied.
Team collaboration and inter-professional communication are essential. When healthcare practitioners are not using verbal and nonverbal communication effectively, as well as listening closely to patient needs, the lives of patients may be at risk (Markel, 2013:21). Lack of vital information and misinterpretation of information, poor listening skills, ignored changes in status and body language, and unclear orders using communication tools like mobile phones can endanger the lives of patients and put healthcare professionals in major dilemmas (Markel, 2013:25). Poor verbal and nonverbal communication, as well as poor listening skills, creates scenarios where medical mistakes can occur. These mistakes have the potential to result in serious injuries or sudden patient deaths. In the UK, mental health mistakes, especially those caused by poor communication and listening, are a major challenge in current organisations (Happell, Platania-Phung, Scott, & Nankivell, 2014:37).
According to research conducted by the Joint Commission on Accreditation of Healthcare Organisations, mental health mistakes would rank 5th in the list of top ten causes of patient deaths in America if they were included in the annual official statistics. This is ahead of serious illnesses like Alzheimer’s, gunshots, AIDS, diabetes, breast cancer, and accidents (Waldeck and Kearney, 2013:34). The study also revealed that over 50,000 people die in America every year because of medical mistakes. In the UK, up to 33,000 patients die annually ...
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For example in most business setting workplaces or engineering firms, the client will have minimal interaction with the working professionals, save but one or two people. In other cases, the professional is expected to go on site to the consumer's setting rather than have the latter invited to the former's.
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olicy action is directed at managing the provision of integrated services through the development of system technologies aimed at engineering closer inter-occupational and interagency working. Examples include the creation of shared standards, such as the use of national service
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“Inter-Professional working involves collaborative practice…
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