TOPIC:Continuous quality improvement and patient satisfaction

TOPIC:Continuous quality improvement and patient satisfaction Essay example
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Nursing
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Continuous Quality Improvement and Patient Satisfaction: The Role of Nursing Leaders and Nursing Managers Name of Author Author’s Affiliation Author Note Author note with more information about affiliation, research grants, conflict of interest and how to contact Continuous Quality Improvement and Patient Satisfaction: The Role of Nursing Leaders and Nursing Managers Providing high quality healthcare to citizens is the primary responsibility of organizations serving in this field…

Introduction

While nursing management involves the processes of “controlling resources, budgeting, and staffing” (Jones, 2007, p. 15), nursing leadership envisages a broader concept of developing “mission and goals” and garnering “support from the staff” in the attainment of such missions and goals” (Jones, 2007, p. 15). Therefore, in the context of continuous quality improvement in a healthcare facility, the roles of nursing managers and nursing leaders are different yet complimentary to each other. Basically, the quality of service of a nursing home or hospital depends on the care a nurse extends to patients. Hence, the attainment of continuous quality improvement and patient satisfaction relies largely on nurses. Thus, the nurse leaders and managers have a crucial role to play in improving quality of service, to attain patient satisfaction by adopting a proactive approach to deliver sustained quality through the application of relevant theories, principles and skills in efficiently handling their role in a healthcare setting. ...
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