Others define quality on bases of facilities in the hospital like vehicles (ambulance), scanning machines and other health care equipments (Hickey and Brosnan, 2012).
In respect to MGH, quality is the ability and efforts made by professional to provide health care services to individuals with an aim of achieving the desired outcome through application of the current professional knowledge. MGH is determined to provide the combination of patient care services that optimise the health of the surrounding population. MGH is also determined to provide an effective, efficient care of high quality to the patients all the time (Massachusetts General Hospital, 2015).
MGH monitors outcome by assessing the effects of the health care provided to patients and population. The hospital monitors the ability and efforts made to diagnose, treat and prevent health problems. MGH views the monitoring process as the bottom line since it gives an evaluation of the quality (Institute of Medicine, 2001). MGH performs condition specific approach in which professionals examines the outcome or end results of an individual in a certain diagnosis. The hospital also performs generic approach in which it monitors outcomes like patient satisfaction, mortality and change in status (Institute for Healthcare Improvement, 2011).
Related Data in MGH is collected by use of questionnaires filled in by patients and members of public. The patients respond to questions about the services obtained in the hospital. The patients also rate the hospital’s service. The forms filled by patients are then checked by the department of research in order to understand the areas to improve and note the hospital’s weakness (Institute of Medicine, 2001).
Technologically, MGH has advanced because it utilizes the use of new technology in service provision. The hospital fills patient’s data in computer unlike other hospital which uses hard copy papers ...
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