Performance Measures

Performance Measures Research Paper example
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Performance Measures Course Name Instructor Date Introduction Patient satisfaction is the key outcome any hospital or health institution will always focus on. As a government the safety and health of its citizens is a primary concern and so is the need to ensure proper and quality healthcare service to the public.


To ensure the government meets its goals the US government has put in place a system that uses patient’s perspective of care they receive to assess the nation’s healthcare using a survey program called HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems). To ensure this is the case the US government collects data on hospitals and compares it using the “Hospital Quality Initiative” which is a tool that uses a variety of methods to help in support and greater improvement in the services and quality of care that hospitals provide. Performance results After accessing the government database on hospital performance through HCAHPS, I was able to compare the data for Pneumonia care between my hospital and two other hospital in my area. I compared the effectiveness of pneumonia care on Lee Memorial Hospital and Leesburg Regional Medical Center against the hospital I work at Gulf Coast Medical Center. The results were for comparing the patients’ performance after receiving their first hospital dose of antibiotics. The next test compared results on percentage of patients that received the appropriate initial pneumonia antibiotics. The results for the first test showed that my hospital had a percentage of 89 while the other two had 96 percent. ...
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