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Critical discussion of verbal and non-verbal communication - Essay Example
Author : wisozkkitty
Pages 10 (2510 words)
Verbal and Non-Verbal Communication Skills in Mental Health Nursing Institution Date Nursing is one of the most crucial responsibilities in the Economy as no country can experience growth and development with a sick population; therefore, all governments invest heavily in their health facilities…
Poor communication constantly occurs in hospitals and is believed to be responsible for a majority of hospitals treatment errors that cause death to many patients (Harrison and Hart, 2006). These communication breakdowns are likely to occur at specific points especially when breaking news to patients regarding their health, when doctors are being informed by nurses about patients’ health, when there is a medical emergency that requires quick treatment and during diagnosis and prescription of treatment. Various reasons have been found to lead to these lapses of communication that leads to wrong diagnosis and treatment as well as patients not being informed of their condition properly (Shives, 2008). Poor communication in hospitals has occurred frequently due to a lack of proper hospital policy in place to ensure that there is a basic protocol followed in the general treatment, resulting to nurses using different methods of treating. These errors could occur during discharge procedures as well as the report methods used during admission of emergency cases (Minott, 2008), as both nurses and doctors use different standards of measurement in report filling, making prescriptions and document handling, errors of interpretation are likely to occur. ...