Human resource - Assignment Example

Being a service-oriented company Emirates Airlines aims to provide excellence to its customer and nothing less then that in order to keep growing and meeting its target to become the world best airline. The airline has won more than 400 awards all over the world for its top quality services and consistent performance. To date, the airline is operating in seventy different countries and it flies over 120 destinations across the world. Almost every day, Emirates Airlines fly in and out of Dubai and around over 1200 flights fly from Dubai towards six different continents.

Emirates airline alone accounts for 40 percent of the flights coming and going out of Dubai (Birtles, 1998). Currently, the company operates with more then 170 aircrafts. The airline is famous for its in-flight cuisine and, excellent entertainment system and excellent services and overall experience. Human Resource Management The basic purpose of the Human Resource Management is to meet the company’s strategic goal and objectives by incorporating the right type of employees in to the company and by provide them the right amount of satisfaction by meeting their needs and making them comfortable with the companies operations.

Specifically, it is responsible for the useful and capable use of inadequate human resource. Since service is one the most important element in the airline, industry it becomes extremely significant to take every action to ensure that the customers travelling through Emirates Airline get an unmatched and unparalleled customer service experience. Thus, training and development becomes a key factor for the Emirates Airline as it helps the people working there to serve its customer in the best possible manner (Bundhun, 2011).

The cabin crew of Emirates is considered the best in this business. The special thing about this crew is that it contains people with variety of nationalities. According to report by the Emirates Airline, the crew comes from over a 120 countries speaking 80 plus languages. The cabin crew is in charge for the plane onboard operations since it is directly in contact with its customers (Collins, 2002). The company spends mere 5 to 6 percent of its revenue on training and development as opposed to any other airline company that at an average spends only 3 to 4 percent.

Training and Development Training and development program is an important part of any service-oriented organization like the Emirates Airline. With the help of training and development programs employees overall productivity and efficiency increases which results in providing better services to its customers (Jha, 2005). Once the training is complete employees are benefitted with big allowances and increment in their salaries as their worth to the organization increase. Emirates Airline has a very effective training and development program designed for its employees.

It is a three-step program the first step being the assessment, which requires some questions to be answered like what is required, when and where it is required, and by whom it is required. Once the answer to these questions have been determined we move on to the next step which is the training activity conducted in order to complete the necessities of the first step. The last step is the evaluation step designed to measure the results of the second step and the overall impact on