Case Project- Troubleshooting WANs 1) It is very likely that the problem occurs with the Customer Service Department’s internet gateway. The department’s link to the Internet Service Provider can also be faulty. To troubleshoot the problem, I would try to send a TCP/IP based command or ping command to their default gateway through my workstation, by typing ping [IP address of the department’s gateway] at the command prompt…
This step would include identifying if the NIC is properly installed; cable connections into ports and wall jacks are not loose; network length does not exceed IEEE standards; and, device configurations. The best way to troubleshoot would be to replace a suspicious network component with an efficient one. I would set the NIC to 100 MBs with full duplex because there might be an auto-negotiation trouble with the router. I would also try rebooting the server. I would also check if there are any firewalls that are preventing the computers from seeing each other. After this step, I would log into the department’s gateway to check the transfer of data traffic. If that turns out to be okay, then I would try to locate any changes made to the gateway. In case there are no changes, I would try to use a trace route command to an Internet site to the other side of the router to find out where the blockage in data traffic is occurring. This trace route command will go beyond the gateway but will fail in case of no connectivity. ...
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