Hard Rock Cafe: Making the Right Decisions Operations management is the planning, scheduling and control of the processes that an organization undergoes to deal with transforming inputs into finished goods and services (Bicheno, J. and Elliot, B.R., 1997)…
Hard Rock Cafe applies this by constantly modifying and improving the products and services that they offer. They have changed their menus from simple ones to more high-end items. They have likewise added a new emphasis on live music and even maintain a popular website and a weekly cable television program on VH-1. Next, quality is constantly and strictly managed by Hard Rock as they do surveys on a regular basis to evaluate the quality of food and service at the cafe. Hard Rock also understands that process and capacity design is crucial so that they make sure that they use the right equipment and technology in their branches all over the world. Next is location selection decision. Since Hard Rock is located at Orlando Universal Studios which is a traditional tourist destination, their cafe is flocked by tourists and locals alike and they never run out of customers. They were also able to strategize the layout of the place carefully to accommodate the needs of their customers. When it comes to human resources and job design, Hard Rock employees are chosen so that they are not only competent in their job skills but are also passionate about music and have engaging personalities. This makes it even more pleasant for customers to frequent Hard Rock. ...
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