The increasing number of homeless people in Chicago is staggering. There are many people that need assistance with their current situation, but there are many psychological barriers that stand in the way of their progress. In professional assoctiation with these unfortunate people, several key factors determine how much help a civil servant can be. According to Walsh and Sarafincian (2010), there are: five predominant conditions that facilitate meaningful conversation between persons who are homeless and …professionals were revealed as…respectful engagement, casual nature of conversation, alternative settings for therapeutic conversation, effective listening and trust. (p. 937 - 938) Respectful engagement is very important because of its composition in respect to communication with homeless people. The professional advisor must put away the stigma attached to homelessness, and view these people as just that: people. It is imperative to take genuine interest in the person and getting involved with them on their level. That could be eating in the cafeteria with them, spending time with them outside of the traditional professional/client mode, be honest and make eye contact with them. Honesty is a key factor in being able to help a homeless person, as they can tell whom and what you are, and if you try to be sly or lie to them, they will notice it and will not be willing to share with you. Make and keep eye contact, and if you do not know the answer, tell them.