Human Resource: Case Study (College/University) Human Resource: Case Study I. (a)The telephone and mail order company, Backwoods (BMOC) specializes in camping supplies and outdoor clothing. From the needs assessment process conducted by BMOC, it is obvious that the BMOC gives great emphasis on a comprehensive training program that improves the efficacy of service delivery…
to 11P.M; and it includes two shifts. Since the company delivers the ordered goods in a regular manner, the total of 72 employees and seven supervisors under customer service division must be efficient and well coordinated. Moreover, customer service is the main function of modern businesses as it can play a great role in enhancing the sales volume. (b) The needs assessment program is conducted to explore specific organizational requirements. So as to discover the potential organizational needs, this program must be designed in a planned and organized manner. While conducting a needs assessment program, it is necessary to meet all the service departmental employees personally. Since the employees are in close touch with the daily business activities, they can point out the most essential needs of the firm. It is also recommendable for the firm to evaluate previous year’s financial statements to identify the weaker areas of the service delivery. Once the weaker areas are identified; the needs assessment program can focus on such areas. II. (a) By the proposed training program, the management aims at the promotion of service delivery efficacy. The management believes that the proposed training program would increase the effectiveness of filling customers’ orders. ...
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