Importance of the Teachings of Quality Gurus 1. Introduction Quality is a key towards the success of a company. A company can achieve customer satisfaction by providing the customers with reliable and quality products. The role played by the quality gurus is very important in this regard…
Quality gurus have played a considerable role in setting the dimensions of success for all companies and organizations. It is due to the teachings of quality gurus that the companies pay special attention towards improving and maintaining quality of the products and services. The mutual belief of all quality gurus was that quality management is a continuous process, which helps the companies build and maintain profitable relationships with the customers. Some of most famous quality gurus include Armand Feigenbaum, Edwards Deming, Philip Crosby, Kaoru Ishikawa, Genichi Taguchi, and Masaaki Imai. All of these gurus brought different concepts of quality which not only helped the companies achieve competitive advantage in the past but also provide appropriate directions towards success to the companies belonging to the present world. We can take example of Masaaki Imai who came up with the concept of Kaizen in 1986, which led Japan’s way to huge success in the field of technological development. Kaizen is an umbrella, which includes all Japanese practices related to quality management. Imai focused on continuous improvement in all departments of a company. One of the main teachings of all quality gurus was quality control, which means to ensure quality in all stages of a product development. ...
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