Starbucks is known for its rich coffee and delicious pastries, the aroma of which is enough to tantalize anyone from afar. Starting off from a small company in 1971, it has bloomed into a worldwide sensation satisfying over a million customers each week with “nearly 7000 locations worldwide” (Hammers, 2003)…
Starbucks works hard at providing a great working environment for each and every one of its diverse employees. Along with providing full healthcare benefits for both part and full time employees, the organization thoroughly trains each new staff member through 24-hr in-store training programs for at least 2-4 weeks (Hammers, 2003). This allows them to successfully learn their individual tasks and customer needs while becoming familiar and comfortable with their environment. Starbucks recognizes the fact that every one of its staff is an important “partner” in helping it to stay true to its mission statement: “to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow” (Austin & Reavis 2004). All partners, right up to the board of directors, are given a specific performance standard and code of conduct to abide by. This is effectively communicated through regular partner meetings, memos, and training (Hammers, 2003). When evaluating employees, supervisors, and managers the same appraisal techniques are used to ensure fairness to everyone. ...
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