Q1: What did you notice went well and what “wastes” were created during this process in rounds 1 and 2? During the first round, we were able to establish rapport of working together as a group and identify the process flow that would be most suitable. In the second round, we fine tuned these even more and switched from the assembly line to a swifter method of making the plane – optimally made with the efforts of two people…
? Q3: In what ways did the team engage or not engage in Kaizen as the game progressed? We successfully identified some wastes and dealt with them. We were also constantly reflecting on our work for problems and incorporating changes throughout the process. We failed to evaluate the entire value stream though: the team should have identified the value that the product was supposed to generate for the ‘customer’. In this scenario, the goal was to have the most number of planes in the bucket, rather than quality of the planes. Thus, the first thing that the team should have argued on, before round three, was that the customer wanted quantity. It did not matter if the creases of the plane were fine enough, or the nose of the plane was sharp enough – ‘the customer’ wanted more planes in the bucket. There ended up being too much undelivered goods by way of wasted planes on the floor, rather than bucket. ? Q4: If we continued, what would your suggestions be for new process improvements for the team? Look at the entire value stream. ...
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