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Explain the basic process of effective communication. Address the importance of communication in providing excellent custo - Term Paper Example

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Explain the basic process of effective communication. Address the importance of communication in providing excellent custo

b) Stay focused and try to see the others individual’s point of view in conflict management. It is important to stay focused in solving the conflict at hand without bringing up past arguments or trying to address other issues not related to the task at hand. Practice becoming more empathetic towards other people and learn to become more aware of the other persons interpretation or feelings towards the issue at hand. c) Body language-learning to interpret other people’s body language helps the individual learn what the other person’s true feelings are. By learning to control your own body language you can be sure that your facial expressions and body positions match the intended message. Things like maintaining eye contact show the other person that you are actively engaged. d) Stay objective and learn to control emotions-the fastest way for a conversation to turn negative is to let emotions dictate what is said, and the voice tone which is used to convey the message.

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Summary

1) Developing effective communication skills are an important part of any successful manager’s skill set. The process of effective communication involves clearly conveying information to people (Livestrong, 2011). In order to achieve this goal, individuals must learn and apply certain principles in order to become a more effective communicator: a) Become an active listener- The majority of individuals think they are great listeners when in fact the majority of individuals tend to think about what they are going to say next, instead of actually spending time to listen and understand what the other person is trying to say…
Explain the basic process of effective communication. Address the importance of communication in providing excellent custo
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