It is the duty of a manager to target its customers effectively to ‘support the decision making process’ which is vital for overall performance of a company. Thus, the data warehouse manager of Vodafone had decided to implement the latest technology ‘Sap® Business Objects™ XI Solution’. The execution of the software took place in order to develop the security and improve the management of inventory and warehouse data. The reason for taking this managerial decision is to accomplish three factors which are: Presenting the view of Vodafone Egypt internationally Providing better insight about the activities of customer Offering reliable information through console for monitoring The new technology will help the company to perform in-depth analysis and the users do not need to learn new difficult tools. The decision to implementing the new SAP technology was good in the sense that it gave the company an advantage to track the business performance and the top management to receive the summary of the information of it. The new system provides the right to use the superior quality BI (Business Intelligence). Presently, Vodafone Egypt possesses a superior BI system which has incorporated security and it provides the management a regular reporting, suitable dashboard and greater performance management (SAP AG, 2009).