Date Assignment 3 1. Trouble-Shooting Report The most accessible restaurant to observe and comply with the requirements for the current report is one of the frequently visited fast-food chains, Burger King. As indicated, one would present findings of observation in the form of a report to the owner of the particular Burger King restaurant one visited, according to the following structure: (a) what one did and what was observed; (2) any violations of policy observed; and (c) recommendations for improvement…
Inside the food store, the floor is well mopped; tables and chairs are kept shiny and clean, as needed. One likewise visited the restrooms and although all amenities are working: the faucet, the flush set, and hand-dryer, it is evident that due to the number of people coming in and out of the restrooms, more frequent cleaning is needed in terms of mopping the floor and replenishing the tissue holder and hand sanitizer, as needed. As one was ordering food, there was just a short time spent to glimpse on the people preparing the food, who were supposed to be geared with proper attire: hair clipped and covered with hair nets; those directly handling food wore gloves and protective aprons and masks. However, as I noted, there were inconsistencies in their food protective attire: some were wearing hair nets, others were not. Also, one staff who entered the meal preparation area from food serving area did not wash his hands, as needed. (ii) Length of Time for Meals to be Served To effectively determine the length of time from the point one ordered a meal up to the time it is served, one glimpsed at the worn wristwatch during ordering time and found out that it took the front desk personnel approximately three to five minutes to complete the ordered meal. For some meals that need more preparation time, one heard from another customer, that the front desk personnel asked if the customer is willing to wait for about 10 minutes with the meal to be delivered on the customer’s table. In another situation, a customer seated beside me who has not been served his order after the promised 10 minutes needed to follow it up before the order was duly served. (iii) Description of Service and Food Offered Overall, the service lacked focus on customer satisfaction and the front desk personnel and other staff (administrative and cleaning) seem to be doing their tasks routinely without genuine enthusiasm for their jobs. There is no consistency in observing customer service protocols like the need to greet the customers as they enter the premises and to acknowledge gratitude when the customer leaves. Further, when there are delays in serving the food, no words of ‘sorry for the delay’ or ‘enjoy your meal’ in genuine concern were relayed to the customers. The food that one ordered and ate did not conform to one’s expectations. The fries were a little bit hard and one observed that there seemed to be some debris on the ice that was incorporated in the drinks (which of course, I complained about). b. Violations of Policy Based on one’s observations, the food store did not comply with policies of cleanliness, such as the need for frequent washing of hands, wearing proper attire, and observing proper protocols for customer service (customary greetings and needed responses in terms of delays in serving ordered food). There is also the need for more regular cleaning of the restrooms given the number of people who frequent the place and the need to ensure it in perfect cleanliness. Also, one observed that their cleaning materials: mops, cleaning rags to wipe morsels from tables and chairs need to be rinsed more often and replaced, as needed. These are also potential causes of spreading germs and viruses when not effectively ...
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2 Pages(500 words)Admission/Application Essay
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