Letter of complaint

Masters
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People
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I had ordered some furniture from your shop on ' under the presumption that you would deliver them on ' I made the full payment so as to make sure that there will not be any delay in delivering the furniture. I did cancel all my appointments, including one at the hospital, on the day of delivery of the articles, to wait all day but nothing arrived…

Introduction

However, they did not arrive in time, causing a lot of inconvenience to me. Moreover, the fact that they arrived after a few days in a damaged condition has caused major doubts in my mind regarding your reputation as a leading furniture dealer. I hope you understand the gravity of the situation.
I would be grateful if you would take up this matter seriously and resolve it. I had called your service many times to settle the matter amicably, but to no prevail so far. I am forced now to send you an official complaint. If you fail to take action on the basis of this complaint, I am afraid I will have to move to the next step and file a case for damages. I would like to pursue the good relationship with you and order more furniture from you in the future if you would maintain the trust I had in you so far. Otherwise, I will be left with no choice but to take a legal move against you. It is my personal interest to avoid such an incident if it would be possible at any cost. I hope you will understand my good intentions and resolve this issue without causing further damages to me.
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