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Survey Results and Scores
Pages 6 (1506 words)
The survey instrument had 12 Questions that were based on the Gallup Template used to measure employee satisfaction. Please refer to Appendix: Table 1. Survey Results and Scores, for full details of the score. The 12 questions have been analyzed in detail and graphical analysis of the responses has been shown below
According to Coffman (2000), organizations need to have clear definitions of the work expectations from the employees. The author argues that while the explicit tasks are clearly spelled out, the implicit tasks must also be defined clearly. If these functions and tasks are not defined clearly, then it leads to a de-motivating gap between expectancy and performance. So while the employee feels that the work done has been as required, the manager or supervisor may have expected something more and this leads to statements such as 'I expected you to this also and not wait for my request". This is a somewhat favorable response to have gotten.
The next question got a rating of 3.7 and the result can be interpreted on the lower level of Agree. Daly (1985) has emphasized the importance of having the right materials, at the right time and with the right people. The researcher had conducted extensive reviews about the productivity norms between German and British manufacturing firms and the conclusion was that the German industries were far ahead in productivity than the British forms. The main reason was that the proper tools and materials were provided to the workers on time and this lead to optimum use of the workforce. ...
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