(Guffey, 2006; Bonnet, 2000)
The incident that I am going to cite here is actually observed by one of my friends in his internship at a software house last summer. My friend was there at the business analysis department and the incident took place in the same department. The incident shows that how the poor listening can lead to negative consequences.
It was Friday morning, the weekend was about to start in few hours and was a signal of relaxation after the week long tiresome efforts of business analysis. The last task for the week that Ms. Jenifer Mitchells, the supervisor of my friend, had to make the last visit of the day to New Star and Company for the purpose of requirement analysis for the decision support system the Soft Tech, the company to which Ms. Jenifer belonged, was developing. This project meant a lot to the Soft Tech because New Start Company was a very big client for them. This was the first time Soft Tech was given any information system development project by New Star and Company, an organization dealing in logistics.
On that day my friend also accompanied her. My friend told that he got a feeling that on one hand Ms. Jenifer is a bit in hurry for one of his personal commitments few hours later (she herself told this to my friend) that's why she wanted to end the meeting soon. ...