StudentShare solutions
Triangle menu

Conflict resolution - Case Study Example

Not dowloaded yet

Extract of sample
Conflict resolution

Environmentalists and executives of a company accused of polluting a stream meet to resolve their differences at a university-run mediation center in the Southeast. All of these examples are part of a new way of dealing with conflict.
These new approaches to conflict are usually referred to by the general term "conflict resolution." Something whose roots can be traced to four (sometimes separate, sometimes intertwining) movements, all of which began in the mid-1960s and early 1970s: (1) new developments in organizational relations; (2) the introduction of the "problem-solving workshop" in international relations; (3) a redirection of religious figures from activist work in peace-related endeavors to an emphasis upon "peacemaking"; and (4) the criticism of lawyers and the court system by the general public that resulted in what is known as alternative dispute resolution (ADR).
These four movements, which comprise the major divisions in the new field of conflict resolution, are all part of a more encompassing phenomenon in recent American history--the realization that the bureaucratization of the modern world has resulted in extreme depersonalization. This realization resulted in the questioning of legitimate authority characteristic of the 1960s and early 1970s in America. Thus, the emergence of the field of conflict resolution must be seen in the context of the larger framework of social and cultural change in American society.
In the United States, as in all industrialized societies, legitimacy is based on authority embodied in the legal system, bureaucratic administration, and centralization. Indeed, we live in a society characterized by the rationalization of law, centralization and concentration within industry, and the subsequent extension of state intervention to previously private human actions.
Like the civil rights movement, the women's liberation movement, the anti-Vietnam War movement, and the questioning of every major institutional order in the 1960s, conflict resolution was born in a time of questioning whether traditional legal authority served the needs of people or supported a status quo that reinforced social and political inequality. The 1960s ushered in a time of change and conflict. It was perceived by an active and vocal, if not large, part of the population that change was good, and the conflict that often produced the change was also a positive thing and not something to be avoided.
Each of the four movements in conflict resolution, in their own unique way, represents a challenge to traditional authority, a part of this new way of looking at change and conflict. In the area of organizational relations this took the form of a questioning of top-down, centralized decision making and the role conflict played in organizations. In international relations, the "power paradigm" (the view that there are severe limitations to political reform because human beings are power-seeking creatures by nature and must be controlled by strong government action) was challenged via the notion that human beings seek to fulfill their basic needs rather than always seeking power and material interests. In certain religious organizations this took the form of an emphasis upon the religious community's ability to ...Show more

Summary

A Fortune 500 company hires specialists to deal with disputes between employees and customers. The State Department's Center for the Study of Foreign Affairs holds a number of symposia and workshops that bring together diplomats who have been active in recent international negotiations and academicians who have studied these negotiations in an attempt to formulate techniques that can be taught to American foreign service officers…
Author : warrenhane
Conflict resolution essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the case study on your topic
"Conflict resolution"
with a personal 20% discount.
Grab the best paper

Related Essays

Conflict Resolution at General Hospital
Conflict Resolution at General Hospital. The case study is related to the General Hospital that has been at a declining stage because of the increasing costs. The aim of the case study has been to identify the conflict management style as practiced by Mike Hammer and to identify the leadership style that he used in order to deal with the problem.
7 pages (1750 words) Case Study
Communication in Conflict
Humans experience conflict everyday in their personal lives and in the organizational culture. Communication is the best way to resolve a conflict (Cahn and Abigail) at all levels: personal, cultural, political, organizational or international. Proper communication is necessary to resolve conflicts that may happen among employees when job satisfaction decreases (Masters and Albright).
1 pages (250 words) Case Study
Northern Ireland Political Conflict
The Good Friday Agreement of April 10, 1998, in Northern Ireland has been considered as a landmark settlement that was achieved after months of intensive negotiations and ended three decades of England's rule. The accord allowed Protestants to share political power with the minority Catholics, and it gave the Republic of Ireland a stronghold in the political and social affairs of Northern Ireland.
6 pages (1500 words) Case Study
Northern Ireland Conflict
The stagier barriers including unanimous political consensus could be considered as major barrier although associated social and religious orientations would be important factors. This study presents an analysis of the major obstacles to peace in Northern Ireland.
4 pages (1000 words) Case Study
Conflict in Macedonia
This government managed to rule Macedonia successful for seven straight years. Their success can be attributed to their socialist attributes. The same thing was not happening in other new republics that had been part of Yugoslavia. (Wood, 2001a, news.bbc.co.uk)
8 pages (2000 words) Case Study
Communication and Conflict Case Study: A Proposal of Resolution for the Workplace during Negotiations
A case in issue is the current conflict between the flight attendants of the newly merged United Airlines and Continental Airlines belonging to two
7 pages (1750 words) Case Study
Writing a proposal for case study in conflict management design system
A conflict management system provides a company with expertise, support and guidance when approaching a conflict. The company needs to involve conflict management system consultants in developing an effective conflict management system. The conflict management
2 pages (500 words) Case Study
Describing resolution of a recent business conflict
Conflicts between management and their employees cause blocking of activities and often contribute to the organization performance failures. It is, therefore, essential to find the appropriate typology of the conflict
3 pages (750 words) Case Study
Conflict resolution
Nevertheless, in certain situations, one of the parties in a conflict may not be intending to cause a conflict but the socio-cultural
3 pages (750 words) Case Study
Conflict Management
conflicts ranging from discrimination issues to leadership issues, customer-related conflicts to those arising from performance reviews, to name but a few. Having been an employee previously, I was entangled in a form of discrimination conflict whereby a compatriot felt that he
4 pages (1000 words) Case Study
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Rate this paper:
Thank you! Your comment has been sent and will be posted after moderation