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At next stage the company may ensure its web presence through a corporate website. This web presence is then used to provide details of company’s products or services. At the next level of B2C e-business implementation the company may accept online orders and integrate it with its finance department and later on customer may be enabled to make online payments. This requires an integration of website with company’s financial system. In today’s global markets customer acquisition, retention and extension are ensured through used of Customer Relationship Management Systems (CRMs). A B2B e-commerce system facilitates interoperability between supply chain organizations and other business organizations. It is also integrated with local information systems of the organization. These systems are supplier-facing and are known to be Supplier Relationship Management (SRM) systems. The performance of these systems is analyzed in terms of time they take to complete a procurement process. B2B e-commerce systems have significantly squeezed the delays and most of the activities are automated and processed online. Closely related to e-commerce is the procurement process, this process is usually considered to cover all activities of supply chain process and it has a separate model for e-procurement process. Examples of e-business and e-commerce systems Chapter 8: Knowledge & Systems for Communicating Online Knowledge is the purified form of information. We come across information in our routine life very frequently and by processing this information we accumulate knowledge that has some value to us. Using information is an important aspect of our daily life. It is important to know how to deal with information we come across and embed it with our previous knowledge to purify existing knowledge. Imagination is the other source of knowledge and we tend to imagine whatever we need to know. Imagination is a very important tool used for enhancing our knowledgebase. Knowledge management is essential for its systematic acquisition and various fields of knowledge are combined to make a new field of knowledge. Our professional knowledge is a combination of theoretical, empirical, personal, procedural knowledge and practical wisdom. Practicing several knowledge domains with varying depths formulate professional competence. Sharing, collaboration, participation and building knowledgebase are common functions to generate, acquire and retain knowledge. ICT technologies have contributed a lot towards building and enhancing all these knowledge functions. Wikipedia, e-mails, blogs, forums are few to mention the contribution of ICT technologies. Knowledge Management (KM) is an important organizational objective to utilize the scattered knowledge resources like experiences, insights, and various information systems and databases to ensure learning and sharing from existing knowledge. Knowledge Management can be utilized to create a competitive advantage, to avoid repetition of mistakes and to achieve sustainable growth and improvement at organizational level. KM can also give powerful and useful inferences form an organizational CRM to make intelligent and aware business decisions. Examples of Knowledge and online Communication Systems ...Show more
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Chapter 8: Electronic business and electronic commerce E-commerce and e-business have four basic perspectives including online communications, business deliveries, service provisions and business transactions. Each of these perspectives provides the basis for the development a system while introducing some structural, operational, environmental and infrastructural changes…
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