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Business Psychology - Case Study Example

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Lowered levels of communication abilities with branch staff and employees in sharing across the table with them, the challenges aspects of the new computer project. Inability to get her message across and also how to discuss and solve their problems by empathising with them…
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Business Psychology
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Business Psychology

She had agreed to take up the project without understanding its full implications and the impact it would have on the work force of the branch. Had she sought some more time to understand and perceive the project in its proper perspective, the results would definitely have much more positive and less stressful for all.
Her inability to develop a strong and mutually understanding working rapport with her boss, Liz, has made things more unpleasant for her. Although she had initially shown great enthusiasm for the work, without understanding its full implications, she completed the work through sheer physical strain and mental tenacity and purposeful design. She had expected a word of praise from her boss, which was not forthcoming, since Liz herself was in a stressful state. This created further stress levels since she felt her hard work remained unnoticed by her superior officer.
Further, her boss's demand regarding the Transax Pilot Study Evaluation Questionnaire was ill-timed, since she was just recovering from high stress of the completed project. Therefore, it was but natural, that she would be upset about Liz's attitude towards the work and particularly, the demanding nature of Liz's inquiry which would have put her ill at ease, and contemplate a change of employment.
As a company psychologist, it is felt that the stemming factor for Anne's current attitude is her own feeling of inadequacy and lack of self confidence.
Perhaps she was not aware that stress by itself is not harmful, but it is only her reactions to it, and inability of coping successfully with it, that made all the difference. Another factor was that her stress did not have any outlets by which it could be channelised and transformed into positive work energy.
All the above were contributory factors to Anne's levels of stress. A part of the stress naturally flowed from the work culture, but a major part of stress was Anne's own undoing and her negative attitude towards her workload.
Question 2:
Anne's actions and behavior that have contributed to her experiencing stress:
As a Company Psychologist, it has been felt that Anne's actions and behaviors pattern had contributed significantly to her experiences. In the first place, she took up the project without knowing its future impact on the work culture in her workplace, and later, she was embroiled in a series of controversial settings with the work force, the union and also with her superior officer, Liz. She had a slightly demanding attitude with the branch staff and refused to hear things from their perspective and yet, insisted that the project had to be done, without framing any Plan-Of-Action towards its conceptualization, planning, organising and execution. There are clear manifestations that the levels of stress and tight work schedule she was experiencing as a manager, ... Read More
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