The book was first published on December 1st, 1989 and by Hazelden Publishing, having been written by the renowned psychologist, Jacqueline Small. Later editions have been made. Above all, the most striking features that the book spots is the points that it makes, concerning psychology. Although the pages of this book are laden with several gems of psychology-based concepts and practices, yet the limitation of time and space attenuates the debate on the same to only ten points. To Small, a successful attendance to the needs of a clients starts with the respecting of feelings that the client harbors. Herein, apart from engaging a welcoming and approachable attitude, it is paramount that the expert desists from any action that may leave the patient feeling that he is being talked down to. In a closely related wavelength, Small accords readers with an important advice that the therapist should always seek to empathize with the experiences of the client, in lieu of being distant from them. Far from the therapist should it be that he takes on the counselor or know-it-all stance or that he places himself in a pedestal higher than the client’s. Small similarly argues against being presumptuous. The counselor must avoid making assumptions that he is acquainted with the problems that bedevil the client. Since experts are in agreement that usually, the unrealized need of being heard is normally one of the underlying complexities behind the client’s woes, it is always imperative that the client is allowed the chance to speak out concerning their status and problem. Failure to extend a listening ear and schedule is bound to portray the therapist as emotionally insensitive and unavailable. The fourth pint that Small emphasizes is the importance of keeping ego at bay, while attending to the needs of the patient. Small divulges that the therapeutic exchange needs to be as natural as possible, so that the client is not inundated with the fear of failing the therapist. This calls for simplicity and humility on the side of the therapist. Neither should the therapist think that the client exists to serve his ends, nor should he make the patient feel that way (Small, 75). As far as creating the point of identification is concerned, Small postulates that it is needful that the therapist observes caution. The therapist should disclose information that is enough to create a common sense of identity between himself and the client, but also scanty enough to keep the focus on the patient. Although it may be necessary to give out information on personal life, the same may be discharged with utmost discretion so that the healing of the client is not interrupted. Contrary to the opinion which is commonly floated by laymen Small explain that it is deeply necessary to hold the patient to account, particularly when such a need should arise. Instances where the patient is assigned some work or exercises with a deadline well stipulated illustrate such a necessity. The importance of this observation s that it will help the patient: realize that he is accountable for his actions; and become more active, instead of sinking in the mire of self pity. Dismissing the client’s underperformance is to covertly and unwittingly tell the patient that less is expected of him, and by extension, he is normal.