Equality act 2010 all the public service organisations operating in the UK directly or indirectly. The company's have to reframe their customer service standards, change the method of complaint handling and pay more attention to employee related issues. Every company has to support a report ensuring there is no gender-based, race-based or disability-based discrimination in their office proving the same through statistical data (Briefing 74, 2010).NHS or National Health Service is a very famous trust providing health services for certain people in the UK. The trust handles nearly 9 million telephone calls a year and over 1.5 million website oriented requests. Over 3000 staff works with NHS answering the telephone calls, booking appointments and attending emergency cases (NHS Direct, 2011). People from different type of classes, races and financial background call NHS daily. NHS is the best organisation to monitor how the equality act 2010 affects the employment strategies of an organisation directly and indirectly. Before dwelling deep into the research methodology let us analyse the history of the Equality act 2010 in detail.The Equality act 2010 was framed after precise evaluation of various political and social circumstances. The team of experts analysed the historical basis on which the previous laws were formed and eliminated over 100 small classes and subsections to grow them all under one single act. Several notable pieces of antidiscrimination laws like Equal Pay Act 1970 The Sex Discrimination.
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36 pages (9000 words)Dissertation
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