Many people interact with others in the virtue communities using social media. However, social media can be used by the organization to enable employees to raise grievances and share information, which can benefit other employees in the organization. According to previous studies conducted on the benefits of social media, this problem has never been addressed, and is, that many people spend their time in the social communities there is a need to tap the energy and use it for the good of the organization. Many inconsistencies in the literature have been identified when it comes to the identification of how social media can be in the organization to achieve productivity. Therefore, the research is designed to answer a recommended future resea5rch question.
The significance of the study is to identify how social media can be sued in an organization to achieve information sharing and raising grievances. This is because several employees have difficulty raising grievances in the organization, as their employees may be discriminatory. Therefore, by using social media employees can raise their grievances to the upper management; hence, ensuring that their grievances will be raised. According to, the use of scorecard on the social network that can use to help the organization in identifying new ways to improve knowledge flows. The information flow in the organization can be linked to communication media that is equal in all working environments. The significance of the study is to identify how social media can be sued in organization to achieve information sharing and raising grievances. This is because several employees have difficulty raising grievances in the organization, as their employees may be discriminatory.
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