the individuals builds the desire to find out how well the front office staff receives their guests and what makes the guests come back for the services. The choice utilized the websites of the top hotels in the country, the site with many customers received the most consideration and hence the selection.
At the first instance, the front office staff welcomes the guests with a beaming smile. As the guests approach the staff’s desk, she stands up and shakes their hand while welcoming them. She then offers them a seat and tells them to feel comfortable while she is serving them. At this point, the guests smile back and says appreciates by saying “Thank you.” These non-verbal cues of communication allow the guests to be comfortable while they receive services. Moreover, the welcoming smile and hospitality observed makes the guests come back for the services.
As observed, the interaction was in a formal setup facilitating an official interaction between the front office staff and the guests. Firstly, the assumption that a warm welcome often bolsters the relations between the staffs and the visitors holds in this particular instance. Secondly, the first impression depicted by the front office staff warrants the extent to which the guests will give in to the services offered. Finally, the manner with which the staff receives the visitors determines the visitors’ satisfaction.
The beaming smile portrayed by the staff demonstrates her hospitality. Additionally, the welcoming mood signals the nature of the services the staff offers. The impressions formed almost immediately as the front office staff seemed jovial, happy, and welcoming.
The second observation finds its locale in an informal scenery. The case involves analyzing an interaction between two friends who seem to have been apart for a long time now. Hence, the interactions are informal involving extended non-verbal communication cues. The persons in this context meet and hug each other closely and