On discussing with her general manager and later her immediate boss, she was instructed by both managers to push the product through despite the results of the quality tests being negative. Lauren was uncomfortable signing off a fraudulent report owing to the under standard nature of the product but overriding the decisions of the managers could result in problems. Lauren could not inform upper management because of the risk of victimization by her immediate and supervisor manager. This case analysis aims to analyze the quality management decision-making where Laurent has to decide on signing off a substandard product or inform upper management to allow for the production of a quality product by stating the ethical issue, analyzing stakeholders, developing alternatives, using different ethical approaches, and choosing a course of action.
The ethical issue in the case involves making a decision that will have impacts on several stakeholders by signing or not signing off a substandard product. The issue is most critical to management in several aspects including the customers receiving an under quality product that will not work as anticipated, breakdown, or underperform making them buy another product. The customers will have been affected by decisions made by Lauren’s company on signing off the product in the current state or improving it to meet quality standards. The customers will know the defect of the product affecting the reputation of Lauren’s company.