An example of such organisation is Age Concern Lancashire.
Age Concern Lancashire is a not-for-profit charity organisation that works for the rights and well-being of older people in the society. It works in the social well-being and health sector of the community. The vision of the organisation is to create an inclusive society where older people are respected, valued, supported and empowered. It aims to make a positive difference to the lives of older people and make their life's experiences more fulfilling and enjoyable.
The organisation has set several strategic objectives for social welfare of the aged. The objectives include developing and promoting health and well-being, community involvement and information dissemination. Furthermore, the organisation has set several priorities for the organisation. The priorities include quality service, effective influencing and effective infrastructures.
The organisation works with older people over the age of 50 years in Lancashire County. It has services in Burnley, Chorley, Fylde, Lancaster, Pendle, Ribble Valley, Rosendale, West Lancashire and Wyre. At the end of 2008, Age Concern Lancashire has served 33,000 older people through direct services, information and insurance products.
Age Concern Lancashire is a dominant contributor in the social welfare and health care of older people in the community it operates in. It is considered as the leading deliverer of appropriate, responsive and quality service in the care of older people.
Age Concern Lancashire's Day Centres have implemented Day Care standards that are in line with the national care standards. The organisation is also actively involved in the review of day services together with the Lancashire county council. In response to the council, the organisation has undertaken improvement plans for services that focus on the provisions for more innovative health and well being policies.
The policies include providing day care for physically and mentally frail older people. People with Alzheimer's and other forms of dementia were given special days. Age Concern Lancashire services also focus on support in the homes of individual older people as well as in communities. In relation to this, the organisation has provided 364 places for day cares.
In the hopes of providing quality service, Age Concern Lancashire has successfully completed a quality manual for ISO 9001:2000. It was recently certified and registered as a quality managed firm. ISO 9001:2000 is an international standard that gives requirements for the organisation's quality management system. If properly implemented, it will provide confidence that the organisation can consistently provide services that meet the needs and expectations of customers and comply with regulations. (European Committee for Standardization, 2000) It has planned to undertake ISO 14000 for sustainable development.
In order to influence policy-makers in the county as well as district level, Age Concern Lancashire's senior management has positions on the Lancashire Partnership and Local Strategic Partnerships where the organisation provides direct services and contributions. The organisation also contributed to