This paper will analyse the policy in an effort to determine its effectiveness. The question becomes whether a tenant can receive more assistance by following the text of the Policy or whether the Handbook basically reflects the content of the Policy.
In an effort to reduce anti-social behaviour (ASB) across the City, Oxford's Policy 2005 has recently been published. In addition to its own methods of identifying problems, it shows the partnership arrangements established with "other statutory bodies, voluntary organisations and Registered Social Landlords to ensure residents can live in their homes in quiet enjoyment" (Policy: Introduction, par. 1). The Housing Service deals with cases of ASB through the Business Unit, and the Policy describes the process in conjunction with the Oxford City Crime and Disorder Reduction Strategy (2002-2005) and the Procedure notes on anti-social behaviour. ...
According to the Policy, the Oxford Business Unit will formally investigate all complaints with reasonable speed and respond appropriately with advice, conciliation and support, and it will institute legal action, if necessary. When a situation directly impacts the housing management function or constitutes unlawful behaviour, it can be considered ASB. Matters that indirectly affect the housing management might be social care, housing support, environmental health and refuse collection. The behaviour may or may not constitute criminal activity. The Business Unit will make its determination of ASB based on the impact of the behaviour on others.
In addition to following the Crime and Disorder Act 1998, the Policy includes statutory obligations such as the Anti-Social Behaviour Act 2003, Best Value and Government Act 1999, Race Relations Amendment Act 2000, Human Rights Act 1998, Homelessness Act 2002, Data Protection Act 1998, Housing Acts 1985 and 1996, Environmental Protection Act 1990 and the Statutory Nuisance Act 1993, and the Disability Discrimination Act 1995 (section 2).
Oxford City Council's Housing Service works in partnership with the Crime and Nuisance Action Team (CANAcT), the Community Safety Team, Environmental Health, and other agencies such as Police, Citizens Advice Bureau and Mediation in Action. CANAcT has been set up to tackle the worst anti-social behaviour, and the Community Warden Scheme operates in several locations across the district. Meetings are held monthly with Police and other partners to investigate the most serious cases and determine whether Anti-Social Behaviour Orders are necessary.
The Policy offers preventive measures such as floating support for temporary tenants who have trouble maintaining a