Got a tricky question? Receive an answer from students like you! Try us!

Hospitality Management - Essay Example

Only on StudentShare
Pages 8 (2008 words)


The hospitality industry is a people industry. Hospitality jobs require customer contact around the clock 7 days a week. Such a work situation has been reported to be stressful for hospitality workers. For example, Allen and Mellor, 2002 found that dealing with problem clients is one of the most unpleasant incidents for restaurant, hotel, and airline employees…

Extract of sample
Hospitality Management

Job burnout studies were originally conducted on people working in human services and education (Maslach et al., 2001 ). The topic continues to be of interest in various fields including hospitality academia. Within hospitality and tourism, most existing studies have investigated causes of burnout with a focus on the work environment including role stressors, organizational structures, and job characteristics. Specifically, role ambiguity, role conflict, poor management, poor communication, difficult customers, lack of autonomy, and work overload have been reported as precursors of hospitality job burnout (Allen and Mellor, 2002).
Therefore, the purpose of this study is to identify the role of personality dispositions in understanding hospitality employees' job burnout in the hotel work setting. The Five-Factor Model of personality, which in recent years has received significant support among personality experts, is used. In the literature section, the five personality dimensions and the antecedents of job burnout are described in detail.
A group of psychologists consider job burnout as a type of stress, which is one dimensional (Maslach et al., 2001 ). Others view it as multi-dimensional (Allen and Mellor, 2002 ). ...
Download paper
Not exactly what you need?

Related Essays

Personal and professional development
One also needs to carry out an assessment of the learning outcomes. My preferred learning styles as discussed earlier in assignment one includes; social, physical and solitary. Social learning involves learning in with other people such as when in seminars and workshops. On the other hand, solitary learning involves the use of self-study while physical learning implies learning through use of…
6 pages (1506 words)
Organisational Culture At Disneyland
Why do you think the socialisation processes at work in Disneyland are so effective? The idea denominating the functions in Disneyland is based on four aspects; theming, dedifferentiation of consumption, merchandising and emotional labour (Bryman, 1995). These are taught to all the employees through proper training conducted via a 40 hour apprenticeship programme that all the employees go through…
5 pages (1255 words)
Organizational Leadership.
This makes all of the employees to look up to their leader and follow his positive attitude. The major obstacle in becoming a leader in hospitality management is to motivate the workers to give their best at their job. Mr. Olokoun said that some of the technicians and receptionists do not have strong passion for their work. He frequently sees a lot of mistakes in his employees’ works. However,…
4 pages (1004 words)
Non-Commercial Hospitality
As such, many scholarly attentions have been paid to the question of how the social relations that occur in these contact zones (Pratt, 1992).…
20 pages (5020 words)
Hospitality Management and Employment Relations
Employment policies and practices continue to conform to the management-driven 'unbridled individualism' thesis, based on cost-control, but may also reflect a more affiliated and liberal managerial approach within a customer-service ethos. Employees are not necessarily alienated, and may trade off low pay for other compensations demonstrating 'enfranchised realism'. The employment relationship is…
8 pages (2008 words)