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Police Service - Essay Example

This idea of the police has remained till to date and the police in the UK serve the public, through their mandate from the executive arm of government, to procure peace, tranquillity and abundance mainly through fighting crime and maintaining law and order besides protecting the public. This paper seeks to establish the available literature on the concept of customer satisfaction with the police and the public sector management, changes and reform. The paper shall also review literature on citizen satisfaction on police services especially in the rapidly changing public sector environment.
The public sector is a very volatile sector of society because the needs of the general public are not only diverse but also urgent. The dynamics of the public sector have shown that it changes every little while and this is the reason why reform has to come in hand and timely enough in order to make the services rendered to the public relevant and functional. The practice of reform did not start today. The organizations that are at the heart of public service such as the police and other government agencies and departments have hitherto implemented initiatives so as to improve the quality of the services they render to the public. The police for instance have initiated community policing as its reform agenda to help increase the quality of their service to the community.
A...
The practice of reform did not start today. The organizations that are at the heart of public service such as the police and other government agencies and departments have hitherto implemented initiatives so as to improve the quality of the services they render to the public. The police for instance have initiated community policing as its reform agenda to help increase the quality of their service to the community.
3.0 Police Reform
As intimated in the foregoing paragraph, police have in the past and continue to enact reforms in their bid to offer quality services to the public. The issue of community policing is just one example and now the inception and use of the VIPER initiative serve to prove the reform culture in the police service. The reform is embraced in the police service to ensure that they not only offer service but quality service to the general public.
4.0 Objectives /Purpose/Aims of the Review
The purpose of this paper is to establish the customer satisfaction levels of users of a particular department or function and the general initiatives within the police service and public sector. Also, the paper aims to consider the citizen impact of quality service initiatives on police' working practices and organizational structures
5.0 The History of Customer Satisfaction in Policing
Any service delivery organization or agency has customer satisfaction as its background. They will always want to know what the consumers of their services think about the service they are offering. However, it reaches a point where they have to be more aware of the services they are offering and there comes a need to establish the quality of the service through measurements using conventional methods. The police service for instance has ...Show more
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Summary

According to sociologist Max Weber the police, in society is seen to own the monopoly on the legitimate use of physical force to ensure law and order. Actually, the police are empowered by the executive arm of the government to ensure law and order exists in both the public and social domains usually through legitimized use of force…
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